General Academic Advisor (Student Services Professional II) (BIE)

San Diego State University • San Diego, CA

17d • $5,083 - $7,228 • Hybrid

About The Position

The College of Arts and Letters at San Diego State University is seeking a General Academic Advisor to provide comprehensive, student-centered advising to undergraduate students across designated majors and minors. The advisor helps students make informed academic decisions, address challenges, and stay on track toward graduation through individualized guidance on degree requirements, academic planning, university policies, and opportunities that enrich their college experience.

As part of the College of Arts and Letters Student Success Center, the advisor collaborates with faculty advisors, academic departments, and campus partners. The role includes proactive outreach, monitoring student progress, and connecting students with resources that support their academic and personal development. The successful candidate will demonstrate a commitment to serving or addressing issues related to underrepresented populations.

This is a permanent, full-time, benefits-eligible position. Standard hours are Monday through Friday, 8:00 a.m. to 4:30 p.m., with possible variation based on operational needs. After a training period requiring on-site presence, the position is eligible for telecommuting up to one day per week. The position is exempt under FLSA and eligible for overtime compensation.

The CSU classification salary range is $5,083–$7,228 per month; the hiring salary is not expected to exceed $5,083 per month. Salary is based on experience, education, and qualifications, subject to the department’s budget and equity guidelines.

Requirements

• Equivalent to graduation from a four-year college or university in behavioral sciences, public or business administration, or a job-related field. Additional specialized experience applying relevant knowledge and abilities may substitute for the required education on a year-for-year basis.
• Typically, two years of professional experience in a student services program area or related field, demonstrating competence and potential for further growth. A job-related master’s degree may substitute for one year of professional experience.
• Ability to establish and maintain cooperative working relationships with diverse individuals across multicultural, multisexed, and multi-aged value systems.
• Demonstrated commitment to serving and/or addressing issues related to underrepresented populations.
• Applicants must currently be authorized to work in the United States on a full-time basis.
• Satisfactory completion of a background check, including a criminal records check, is required.
• The position is subject to mandated reporter requirements under the California Child Abuse and Neglect Reporting Act and CSU Executive Order 1083.

Nice To Haves

• Master’s degree in Higher Education, Student Affairs, Counseling, or a related field.
• Experience advising and supporting students from diverse backgrounds, including historically underserved populations, with an understanding of barriers that may affect academic success.
• Knowledge of university academic policies, degree requirements, course planning, and graduation processes, including experience reviewing transcripts and evaluating academic progress.
• Experience using student information systems, academic advising platforms such as EAB Navigate, degree audit systems, or similar technologies.
• Experience developing or supporting student success initiatives, academic workshops, outreach programs, student organizations, or engagement activities.
• Strong interpersonal and cross-cultural communication skills, including experience collaborating effectively with students, faculty, staff, and campus partners.

Responsibilities

• Provide individualized and group advising to undergraduate students on course selection, general education, major and minor requirements, academic planning, and degree completion.
• Monitor academic progress, identify students experiencing academic challenges, and conduct proactive outreach and individualized guidance to support retention, academic improvement, and timely graduation.
• Interpret and communicate university, college, and departmental academic policies and procedures; assist students with academic petitions, course exceptions, and other academic processes in collaboration with faculty advisors and campus offices.
• Support recruitment, orientation, and student engagement initiatives, including Explore SDSU, new student orientations, workshops, and College events.
• Help students identify and access university resources, support services, and co-curricular opportunities aligned with their academic, personal, and professional development needs.
• Maintain accurate and confidential advising records in SDSU Navigate (EAB) and other university systems; review student academic information and document advising interactions and follow-up activities.
• Collaborate with faculty advisors, academic departments, the Student Success Center, and campus offices to coordinate advising services, support student success initiatives, and improve the student experience.

Benefits

• 15 paid holidays, vacation, and sick leave.
• CalPERS pension plan with retiree healthcare and reciprocal agreements with other California public retirement systems, including the UC.
• Medical, dental, and vision coverage options at low or no cost.
• CSU tuition fee waiver for employees and eligible dependents.
• Optional FlexCash, life and disability insurance, legal plans, and pet plans.
• Access to the library, campus events, employee groups, and volunteer and social activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level