Gear Specialist

Green Mountain Electric Supply•Albany, NY

3d•$60,000 - $70,000

About The Position

Green Mountain Electric Supply is seeking an experienced Gear Specialist to develop lasting relationships with contractors and other purchasers of electrical products and manage the company’s involvement in client projects from quotation through completion. The role focuses on meeting customer needs and supporting sales and customer service for assigned accounts. The Gear Specialist works with internal teams and customers on project quotes, specifications, pricing, bids, purchase orders, inventory, production and delivery schedules, and product availability. The position also supports customer product selection, resolves order and delivery issues, coordinates requirements with inventory and purchasing, and follows up with customers and outside salespersons. The role may be based at the company’s Albany, Liverpool, Rochester, or Depew, New York locations. Travel is primarily local during the business day, with minimal out-of-area and overnight travel possible.

Requirements

Previous experience quoting gear projects.
One to two years of related experience and/or training, or an equivalent combination of education and experience.
Ability to work well with a team.

Nice To Haves

Familiarity with EATON switchgear.
Experience with EATON's Bidman software.

Responsibilities

Make calls to prospective and existing customers by telephone, email, and on-site visits to qualify leads and sell products and services.
Onboard project quotes from the internal team, electrical contractors, and other purchasers of electrical products.
Work with the team to develop project strategies that improve market share.
Communicate before, during, and after bids to gather information that can help close business opportunities and identify improvements.
Address technical and business objections from prospective customers and provide product demonstrations to qualified customers upon request.
Review project specifications, determine suitable materials and pricing, and prepare and present customer bids.
Determine credit terms and create and track purchase orders.
Track stock levels.
Monitor production and delivery schedules to estimate delivery dates for customers.
Provide customers with quotes, product information, and availability.
Determine special-order needs based on project specifications.
Coordinate customer requirements with the Inventory and Purchasing Manager.
Process product returns and credit adjustments.
Build and maintain customer relationships and assist customers with product needs and selection.
Enter new customer data and process sales data in the computer database.
Investigate and resolve customer delivery problems.
Ensure adequate follow-up and timely communication between customers and outside salespersons.
Provide sales and customer service support to assigned accounts.
Expedite backorders and provide customers with order status.
Encourage increased order quantities, additional product or line purchases, and awareness of specials and promotions to foster increased sales.
Determine and suggest suitable substitute products where possible.
Perform other duties required by the Branch Manager to support effective branch and company operations.