Gear Specialist

Green Mountain Electric Supply•Liverpool, NY

3d•$60,000 - $70,000

About The Position

Green Mountain Electric Supply is seeking an experienced Gear Specialist to develop lasting relationships with contractors and other purchasers of electrical products and manage the company’s involvement in client projects from quote through completion. The position focuses on meeting customer needs, supporting assigned accounts, and helping grow sales. It may be based at the Albany, Liverpool, Rochester, or Depew, New York locations. The Gear Specialist handles project quotes and bids, reviews specifications, identifies suitable materials and pricing, and coordinates customer requirements with internal teams. The role also supports orders, inventory, production and delivery tracking, customer communications, product selection, and resolution of delivery or other customer problems. Travel is primarily local during the business day, with minimal out-of-area and overnight travel possible.

Requirements

Previous experience quoting gear projects.
One to two years of related experience and/or training, or an equivalent combination of education and experience.
Ability to work well with a team.
Travel is primarily local during the business day; minimal out-of-area and overnight travel may be expected.

Nice To Haves

Familiarity with EATON switchgear.
Experience with EATON's Bidman software.

Responsibilities

Make calls to prospective and existing customers by telephone, email, and on-site visits to qualify leads and sell products and services.
Onboard project quotes from the internal team, electrical contractors, and other purchasers of electrical products.
Work with the team to strategize on projects and improve market share.
Communicate before, during, and after bids to gather information that can help close business opportunities and identify improvements.
Address technical and business objections from prospective customers and provide product demonstrations to qualified customers upon request.
Review project specifications, determine appropriate materials and pricing, and prepare and present customer bids.
Determine credit terms and create and track purchase orders.
Track stock levels and monitor production and delivery schedules to estimate customer delivery dates.
Provide customers with quotes, product information, and availability.
Determine special-order needs based on project specifications.
Coordinate customer requirements with the Inventory and Purchasing Manager.
Process product returns and credit adjustments.
Build and maintain customer relationships and assist with product needs and selection.
Enter new customer data and process sales data in the computer database.
Investigate and resolve customer delivery problems.
Ensure adequate follow-up and timely communication between customers and outside salespersons.
Provide sales and customer service support to assigned accounts.
Expedite backorders and provide clients with order status.
Promote increased sales by encouraging larger order quantities, selling additional products or lines, and sharing information about specials and promotions.
Determine and suggest suitable substitute products wherever possible.
Perform other duties required by the Branch Manager to support effective branch and company operations.