Gear Specialist

Green Mountain Electric Supply•City of Rochester, NY

3d•$60,000 - $70,000

About The Position

Green Mountain Electric Supply is seeking an experienced Gear Specialist to develop lasting relationships with contractors and other purchasers of electrical products and manage the company’s participation in client projects from quote through completion. The role focuses on meeting customer needs, supporting assigned accounts, and working collaboratively to win and manage projects. The Gear Specialist qualifies leads, supports bids and project quotes, reviews specifications, determines materials and pricing, and provides customers with product information and order updates. The position also coordinates orders, inventory, purchasing, production and delivery schedules, and customer follow-up. Locations are Albany, Liverpool, Rochester, and Depew, New York. Travel is primarily local during the business day, with minimal out-of-area and overnight travel possible.

Requirements

Previous experience quoting gear projects.
One to two years of related experience and/or training, or an equivalent combination of education and experience.
Ability to work well with a team.
Local business-day travel is expected; minimal out-of-area and overnight travel may also be required.

Nice To Haves

Familiarity with EATON switchgear.
Experience with EATON's Bidman software.

Responsibilities

Contact potential and existing customers by telephone, email, and on-site visits to qualify leads and sell products and services.
Onboard project quotes from the internal team, electrical contractors, and other purchasers of electrical products.
Work with the team to strategize on projects and improve market share.
Communicate before, during, and after bids to gather information that can help close business opportunities and identify improvements.
Address technical and business objections from prospective customers and provide product demonstrations to qualified customers upon request.
Review project specifications, determine appropriate materials and pricing, and prepare and present customer bids.
Determine credit terms and create and track purchase orders.
Track stock levels and monitor production and delivery schedules to estimate customer delivery dates.
Provide customers with quotes, product information, and availability.
Determine when special orders are needed based on project specifications.
Coordinate customer requirements with the Inventory and Purchasing Manager.
Process product returns and credit adjustments.
Build and maintain customer relationships and assist with product needs and selection.
Enter new customer data and process sales data in the computer database.
Investigate and resolve customer delivery problems.
Ensure adequate follow-up and timely communication between customers and outside salespersons.
Provide sales and customer service support to assigned accounts.
Expedite backorders and provide clients with order status.
Encourage increased order quantities, offer additional products or lines, and communicate specials and promotions to foster sales.
Determine and suggest suitable substitute products where possible.
Perform other duties required by the Branch Manager to support effective branch and company operations.