GCB Business Control Manager

Bank of America • Charlotte, NC

1d • $104,000 - $159,900 • Hybrid

About The Position

The GCB Business Control Manager is part of Bank of America’s Global Commercial Banking Business Controls team, housed within the GCB National Operations and Business Integration function. The team helps identify, escalate, debate, and mitigate operational and compliance risk. This role supports operational risk management and business controls, providing oversight and monitoring of GCB compliance with regulations, policies, and procedures. It requires a deep understanding of GCB and its global business, the risk programs supported by the team, and a broad understanding of the enterprise and financial services industry. The role works closely with Business Controls peers, line-of-business and product subject matter experts, and Control Partners, including Compliance, Operational Risk, Audit, and Regulatory Relations.

The primary focus is leading and governing GCB’s regulatory change and adoption framework. The role coordinates assessments, stakeholder engagement, implementation, adoption, governance, and reporting for regulatory changes affecting GCB, including international and cross-line-of-business changes. It also leads regulatory change and inquiry processes, supports audits and regulatory examinations, represents GCB in selected enterprise efforts, and provides guidance on regulatory applicability, control requirements, execution risks, and sustainable adoption.

The position is described as private-side and subject to associated AIM requirements. The stated workplace strategy is primarily in-office, with up to five flex days per month to work remotely; for office-based work, the stated expectation is four days in office and one day flexible, subject to change. Office locations may be Atlanta, Charlotte, Dallas, Houston, Jacksonville, Los Angeles, Miami, New York City, or San Francisco. The role is first shift and 40 hours per week. The position is eligible for benefits and an annual discretionary incentive plan. The stated annual salary range is $104,000 to $159,900, with offers determined by experience, education, and skill set.

Requirements

• Bachelor’s degree or equivalent; the minimum education requirement also specifies a bachelor’s degree in a related field or equivalent work experience.
• Five years of experience, with preference for operational risk or compliance program experience, knowledge of the regulatory and public policy space specific to sustainability, and/or experience working with one or more wholesale banking divisions.
• Demonstrated project management skills and ability to manage multiple competing or concurrent priorities and deadlines.
• Ability to independently lead and drive initiatives with limited direction and supervision.
• Strong oral and written partnering and communication skills, including the ability to interact with and influence leaders and employees at all organizational levels.
• Ability to adapt to changing business needs and apply critical thinking to drive change.
• Ability to assess risk and determine when to raise concerns and escalate.
• Analytical skills, an investigative mindset, and a demonstrated ability to use data to generate business insights.
• Ability to work collaboratively and independently, with effective time and organizational management.
• Proficiency in Copilot, PowerPoint, Excel, and SharePoint, and ability to learn new programs and applications quickly.
• Strong personal drive, individual initiative, sense of urgency, optimism, and responsiveness.

Nice To Haves

• Working knowledge of Global Commercial or Corporate Banking processes and systems.
• Five years of banking experience and risk management and/or commercial banking experience or exposure.
• Direct involvement in or support of regulatory or international institutional work, sales operations, sales activities, or strong working knowledge of sales and controls processes in a wholesale or institutional business unit.
• Knowledge of and ability to navigate the enterprise.
• Strong technical expertise in SharePoint design, PowerPoint, and/or Excel, and ability to improve reporting and analytics efficiency.
• Seasoned understanding and use of AI, including Copilot.
• Facilitation skills and creativity.

Responsibilities

• Lead, manage, and govern risk and control programs with GCB leaders and Business Controls teammates to manage operational risk and ensure compliance with regulations, policies, and procedures.
• Lead the GCB regulatory change and adoption framework, including assessment, stakeholder engagement, implementation, and adoption of significant regulatory changes.
• Drive sustainable adoption of regulatory changes by establishing ongoing operating routines, processes, and controls.
• Provide guidance and credible challenge to stakeholders on regulatory applicability, implementation approaches, control requirements, execution risks, and sustainability.
• Govern the GCB regulatory change management process in partnership with Global Compliance and Operational Risk, identifying GCB leads and participants, monitoring mitigation and implementation activities and dependencies, and escalating material risks or gaps.
• Lead and coordinate the GCB regulatory inquiry process with Regulatory Relations, Global Compliance, Operational Risk, and other stakeholders, supporting appropriate governance and timely responses.
• Lead or support GCB engagement in audits, regulatory examinations, and inspections related to regulatory change practices and activities.
• Drive accurate and timely GCB reporting and governance for regulatory change and selected implementations, including status, risks, issues, and dependencies.
• Represent GCB in selected enterprise regulatory change efforts and participate in relevant forums with Enterprise Risk, Global Compliance and Operational Risk, Regulatory Relations, Global Banking peers, and other stakeholders.
• Serve as the GCB lead for regulatory change-related processes and controls and participate in quarterly Risk Identification and inventory refresh activities.
• Lead selected Enterprise Policy reviews and own, author, and anchor selected GCB procedures driven largely by enterprise policy or regulatory requirements.
• Provide subject matter expertise, guidance, adherence support, and performance monitoring for associated programs and procedures affecting GCB.
• Maintain program summary documents and evidence of process control routines for supported risk programs.
• Analyze, monitor, interpret, and report risk and control program data, using it to identify and resolve potential issues or inefficiencies.
• Liaise with Business Controls management and teammates, business process owners, and Control and Support Partners.
• Support selected audit and inspection activity within the business.
• Support operational risk mitigation through Issue or MRA remediation.
• Support other management routines related to the line of business’s internal control disciplines.
• Act as an ambassador of the risk culture.

Benefits

• Industry-leading benefits.
• Paid time off.
• Resources and support for employees.
• Eligibility for an annual discretionary incentive award based on individual performance and behaviors, line-of-business or group performance and contributions, and overall company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager