Regulatory Business Control Manager

Bank of America•Tampa, FL

7d•$104,000 - $159,900•Onsite

About The Position

The Regulatory Business Control Manager is part of the Regulatory Business Controls team within the Retail Business Enablement & Controls organization. The role provides regulatory support and internal control discipline for lending products, primarily mortgage lending. It offers regulatory expertise and guidance on regulations including the Equal Credit Opportunity Act and Fair Housing Act, and supports external examinations, internal audits, issues and projects, assessments, monitoring, control and metric oversight, and reporting. The role influences multiple levels of management and provides direction to front-line units. The posting indicates incumbents typically have more than five years of risk management and/or front-line unit or enterprise control function experience. The position leads and executes internal control discipline and operational excellence within a line of business or enterprise control function, using processes and tools to drive adherence to enterprise-wide standards. It supports quality assurance and quality control through ongoing control monitoring and testing, issue identification and remediation, control improvements, and action plans and milestones. The role may manage associates and team members conducting quality inspection reviews. The role is listed as first shift and 40 hours per week. It is based at one of the listed Bank of America locations in Hunt Valley, Maryland; Pennington, New Jersey; or Riverside, Rhode Island. The annualized pay range is $104,000 to $159,900, with offers based on experience, education, and skill set. The role is eligible for an annual discretionary incentive plan and benefits, including access to paid time off.

Requirements

At least 5 years of relevant work experience, with working knowledge of lending regulations and lending processes.
Ability to understand complex matters, anticipate risks, and summarize key information.
Ability to think strategically and execute tactically.
High attention to detail and strong organizational skills, including the ability to prioritize requests and workload.
Ability to influence horizontally and vertically across the organization and with diverse audiences.
Strong written and verbal communication skills.
Self-starter with anticipation, problem-solving, and follow-up skills.
Dependability and ability to act with urgency.
Ability to interact with people at all levels of the organization.
Ability to work under pressure, adapt to unexpected events, prioritize, and multitask in a deadline-driven environment.
Ability to work in a fast-paced and complex environment.
Ability to handle sensitive data and maintain confidentiality.
Ability to identify risks and ways to mitigate them.
Strong relationship management and interpersonal skills.

Nice To Haves

8 or more years of risk management or business control experience.
Mortgage lending regulation expertise, particularly concerning the Equal Credit Opportunity Act and Fair Housing Act.
Process improvement, Six Sigma, and/or data analysis experience.
Ability to perform complex analyses and formulate solutions independently.
Root cause analysis experience.
Experience working with internal and external auditors.

Responsibilities

Monitor and influence the control environment to drive adherence to regulatory requirements and enterprise standards.
Provide regulatory direction and subject matter expertise, including assessments, impact analysis, and implementation of regulatory and policy changes.
Engage in process change initiatives to ensure solutions produce compliant outcomes with meaningful, sustainable controls.
Analyze compliance testing, monitoring reports, and other testing results to identify root causes of errors and escalate them for remediation.
Work with Global Compliance and Operational Risk and Legal partners, providing the business perspective on regulatory topics.
Identify issues and control improvements for remediation.
Assess compliance with regulatory requirements and enterprise policies.
Coordinate with partners and stakeholders to ensure end-to-end process engagement.
Provide support for audits and examinations.
Promote the organization’s risk culture.
Lead assessments of the design and effectiveness of the risk and control environment supporting Client Operational Services and adherence to enterprise-wide standards.
Monitor and test controls, identifying issues and control improvements for remediation.
Lead implementation of optimized controls and enhanced quality assurance practices to support business continuity.
Manage the performance and productivity of team members who conduct quality inspection reviews.
Ensure timely execution of quality assurance activities, including control execution, case management, and results reporting.
Manage and review front-line unit responses for regulatory examinations, internal audits, and other monitoring and inspection reviews.
Ensure data accuracy and capture relevant information for inspection metrics and governance dashboard reporting.
As applicable, model inclusion; demonstrate process and data management; communicate enterprise decisions; maintain risk discipline; coach and provide feedback; manage expenses and budgets; develop talent; and deliver business outcomes through prioritization, inspection, and delegation.