Business Control Manager

Bank of America•Charlotte, NC

6d•$119,300 - $176,400•Onsite

About The Position

This role leads and executes the internal control discipline and operational excellence for a Line of Business or Enterprise Control Function, using enterprise processes and tools to support adherence to standards. It supports the AI Control Executive in shaping and implementing the CFO Organization’s AI Governance and Control Framework in accordance with enterprise policies. The role translates policy requirements into plans and deliverables, coordinates internal workstreams, resolves issues, communicates with stakeholders, and reports progress to management. The position oversees project planning, governance, risk management, governance forum facilitation, and executive communications while maintaining alignment with enterprise priorities and responsible AI use guidelines. It assesses AI-related governance and control requirements, supports remediation of gaps, and coordinates work across governance, controls, reporting, training, access management, and cross-policy compliance. The role partners with leaders and teams across the CFO organization, Technology, AI Governance, Model Risk Management, Change Management, and risk and control functions. The position is based at 1114 Avenue of the Americas in New York, New York. Bank of America describes its approach as an in-office culture with role-specific flexibility based on responsibilities and business needs. The role is first shift and is scheduled for 40 hours per week. The annual salary range is $119,300 to $176,400, with offers based on experience, education, and skill set. The role is eligible for an annual discretionary incentive plan and benefits, including paid time off.

Requirements

Bachelor’s degree.
Experience delivering complex business change initiatives involving multiple stakeholders and dependencies, and managing competing priorities with strong time management.
Demonstrated project management capabilities in dynamic and rapidly evolving environments.
Experience in governance, risk management, and executive reporting.
Knowledge of the CFO organization, finance processes, and controls.
Experience interpreting enterprise policies and applicable laws, rules, and regulations and translating them into effective, sustainable control processes.
Strong influencing and stakeholder management skills, including the ability to build alignment across business, technology, and control partners without formal authority.
Ability to balance strategic thinking with hands-on execution while maintaining momentum across multiple priorities.

Nice To Haves

Working knowledge of AI, automation, digital tools, or emerging technology; deep technical development experience is not required.
Strong written and verbal communication skills, including the ability to explain complex topics clearly to senior leaders and nontechnical audiences.
Curiosity, sound judgment, adaptability, and a practical mindset focused on responsible adoption and business value.

Responsibilities

Lead assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and adherence to enterprise-wide standards.
Monitor and test controls, identify issues, and develop control improvements for remediation.
Lead implementation of optimized controls and enhanced quality assurance practices to support business continuity.
Manage performance and productivity of team members conducting quality inspection reviews.
Ensure timely execution of quality assurance activities, including control execution, case management, and results reporting.
Manage and review operations front-line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews.
Ensure data accuracy and capture relevant information for inspection metrics and governance dashboard reporting.
Provide leadership for compliance with AI governance, including Model Risk Management and Technology AI requirements.
Collaborate with management to define CFO AI strategy and tools.
Assess AI-related policy governance and control requirements and develop remediation plans for identified gaps.
Support AI workstreams across governance, controls, reporting, training, access management, and cross-policy compliance.
Coach and guide workstream owners as they organize and execute their work.
Develop and maintain project plans and documentation.
Identify and manage program risks, key decisions, interdependencies, and change impacts across stakeholder groups.
Partner with senior leaders across CFO, Technology, AI Governance, Model Risk Management, Change Management, and risk and control teams to set priorities, define success metrics, and deliver measurable business outcomes.
Prepare materials for governance forums, steering committee meetings, and executive communications.
Promote continuous improvement, simplification, and adoption of best project management practices.
Develop clear and timely stakeholder communications that reinforce responsible AI use.