Global Financial Crimes - Business Control Manager

Bank of America•Charlotte, NC

1d•Onsite

About The Position

This role leads and executes the internal control discipline and operational excellence for a Line of Business or Enterprise Control Function. It applies LOB or ECF processes and tools to promote adherence to enterprise-wide standards, and supports quality assurance and quality control through ongoing control monitoring and testing, issue identification, remediation planning, and milestone development. The position focuses on the risk and control environment supporting Client Operational Services, quality inspection reviews, regulatory and audit responses, and governance reporting. It may also include management of associates.

Requirements

Skills in controls management.
Oral communication skills.
Risk management skills.
Stakeholder management skills.
Strategy planning and development skills.
Continuous improvement skills.
Ability to drive engagement and influence.
Strategic thinking skills.
Talent development skills.
Data and trend analysis skills.
Decision-making skills.
Monitoring, surveillance, and testing skills.
Problem-solving skills.
Quality assurance skills.

Responsibilities

Lead the assessment of the design and effectiveness of the risk and control environment supporting Client Operational Services, ensuring adherence to enterprise-wide standards.
Monitor and test controls, identify issues, and identify control improvements for remediation.
Lead implementation of optimized controls and enhanced Quality Assurance practices that support business continuity.
Manage the performance and productivity of team members conducting quality inspection reviews.
Ensure timely execution of Quality Assurance activities, including control execution, case management, and results reporting.
Manage and review operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews.
Ensure data accuracy and capture relevant information for inspection metrics used in governance dashboard reporting.
Model an inclusive environment for employees and clients, aligned with company Great Place to Work goals.
Promote operational excellence and innovation through process knowledge, simplicity, data-based decision making, and continuous improvement.
Communicate enterprise decisions, purpose, and results, and connect them to team strategy, priorities, and contributions.
Ensure appropriate risk discipline, controls, and culture are in place to identify, escalate, and debate issues.
Coach and provide inspection and feedback to motivate, differentiate, and improve performance.
Manage expenses and budgets in alignment with objectives and make sound financial decisions.
Assess talent and build bench strength for roles across the organization.
Deliver business outcomes by prioritizing, inspecting, and appropriately delegating team work.