Global Financial Crimes - Business Control Manager
About The Position
This role leads and executes the internal control discipline and operational excellence for a Line of Business or Enterprise Control Function. It uses LOB or ECF processes and tools to drive adherence to enterprise-wide standards, and supports quality assurance and quality control through ongoing monitoring and testing, identifying issues and control improvements, and developing action plans and milestones. The position leads assessment of the risk and control environment supporting Client Operational Services, implements optimized controls and enhanced QA practices, and oversees quality inspection reviews and related reporting. It also manages responses to regulatory exams, internal audits, and other monitoring and inspection reviews, while ensuring accurate data is captured for inspection metrics and governance dashboards. The role may include managing associates.
Responsibilities
- Lead assessments of the design and effectiveness of the risk and control environment supporting Client Operational Services and ensure adherence to enterprise-wide standards.
- Monitor and test controls, identify issues, and implement control improvements for remediation.
- Lead implementation of optimized controls and enhanced quality assurance practices to support business continuity.
- Manage the performance and productivity of team members who conduct quality inspection reviews.
- Ensure timely execution of quality assurance activities, including control execution, case management, and results reporting.
- Manage and review operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews.
- Ensure data accuracy and capture relevant information for inspection metrics supporting governance dashboard reporting.
- Model an inclusive environment for employees and clients.
- Promote operational excellence, simplicity, data-based decisions, and continuous improvement.
- Communicate enterprise decisions, purpose, and results, connecting them to team strategy and priorities.
- Ensure appropriate risk discipline, controls, and culture are in place to identify, escalate, and debate issues.
- Coach and provide feedback to improve employee performance.
- Manage expenses and budgets in alignment with objectives.
- Assess talent and build bench strength across the organization.
- Prioritize, inspect, and delegate team work to deliver business outcomes.
Benefits
- Affordable, competitive, and flexible benefits
- Support for teammates’ physical, emotional, and financial wellness
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
