Business Control Manager
About The Position
The Business Control Manager leads and executes internal control discipline and operational excellence within a Line of Business or Enterprise Control Function. The role applies enterprise processes and tools to promote adherence to standards, and supports quality assurance and quality control through ongoing control monitoring and testing, issue identification, remediation planning, and defined actions and milestones. Supporting the AI Control Executive, this role helps shape and implement the CFO Organization’s AI Governance and Control Framework in alignment with enterprise policies and responsible AI guidelines. It translates policy requirements into project plans and deliverables, coordinates workstreams, resolves issues, communicates with stakeholders, and reports progress to management. The position oversees project planning, governance, risk management, governance forums, and executive communications while maintaining alignment with enterprise priorities. The successful candidate brings strategic planning capability and finance controls experience, and can turn emerging policy requirements into clear plans while coordinating across organizations and disciplines. The role also supports compliance with AI governance requirements, including Model Risk Management and Technology AI requirements, and promotes continuous improvement and practical project management.
Requirements
- Experience delivering complex business change initiatives involving multiple stakeholders and dependencies, and managing competing priorities with strong time management.
- Demonstrated project management capabilities in dynamic and rapidly evolving environments.
- Experience in governance, risk management, and executive reporting.
- Knowledge of the CFO organization, finance processes, and controls.
- Experience interpreting enterprise policies and applicable laws, rules, and regulations and translating them into effective, sustainable control processes.
- Strong influencing and stakeholder management skills, including the ability to build alignment across business, technology, and control partners without formal authority.
- Ability to balance strategic thinking with hands-on execution while maintaining momentum across multiple priorities.
- Bachelor's degree.
Nice To Haves
- Working knowledge of AI, automation, digital tools, or emerging technology; deep technical development experience is not required.
- Strong written and verbal communication skills, including the ability to explain complex topics clearly to senior leaders and nontechnical audiences.
- Curiosity, sound judgment, adaptability, and a practical mindset focused on responsible adoption and business value.
Responsibilities
- Lead assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and adherence to enterprise-wide standards.
- Monitor and test controls, identify issues, and develop control improvements for remediation.
- Lead implementation of optimized controls and enhanced Quality Assurance practices to support business continuity.
- Manage the performance and productivity of team members conducting quality inspection reviews.
- Ensure timely execution of QA activities, including control execution, case management, and results reporting.
- Manage and review operations front-line unit responses for regulatory examinations, internal audits, and other monitoring and inspection reviews.
- Ensure data accuracy and capture relevant information for inspection metrics supporting governance dashboard reporting.
- Provide leadership for compliance with AI governance, including Model Risk Management and Technology AI requirements.
- Collaborate with management to define CFO AI strategy and tools.
- Assess AI-related policy governance and control requirements and develop remediation plans for identified gaps.
- Support AI workstreams across governance, controls, reporting, training, access management, and cross-policy compliance.
- Coach and guide workstream owners as they organize and execute their work.
- Develop and maintain project plans and documentation.
- Identify and manage program risks, key decisions, interdependencies, and change impacts across stakeholder groups.
- Partner with senior leaders across CFO, Technology, AI Governance, Model Risk Management, Change Management, and risk and control teams to set priorities, define success metrics, and deliver measurable business outcomes.
- Prepare materials for governance forums, steering committee meetings, and executive communications.
- Promote continuous improvement, simplification, and adoption of best project management practices.
- Develop clear, timely stakeholder communications that reinforce responsible AI use.
Benefits
- Industry-leading benefits.
- Access to paid time off.
- Resources and support for employees.
- Eligible to participate in an annual discretionary incentive plan.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
