GCB Business Control Manager

Bank of America • Los Angeles, CA

3d • $104,000 - $159,900 • Hybrid

About The Position

The GCB Business Control Manager is part of Bank of America’s Global Commercial Banking Business Controls team, within the GCB National Operations and Business Integration function. The team supports GCB and, as needed, other Global Banking businesses by providing tools and resources to identify, escalate, debate, and mitigate operational and compliance risks. The position oversees operational risk management and business controls and monitors compliance with applicable regulations, policies, and procedures. Success requires developing a deep understanding of GCB, its global business, and the risk programs supported, as well as broad knowledge of the enterprise and financial services industry. The role works closely with Business Controls peers, Line of Business and Product subject matter experts, and control partners including Compliance, Operational Risk, Audit, and Regulatory Relations.

The role leads, manages, and governs risk and control programs in partnership with GCB leaders and Business Controls teammates. A primary focus is the GCB regulatory change and adoption framework, including assessing and implementing significant regulatory changes, governing change and inquiry processes, supporting audits and inspections, reporting status and risks, representing GCB in enterprise forums, identifying risks and controls, and maintaining relevant policies and procedures. Current implementation areas include the EU Capital Requirements Directive (CRD6) and U.S. Regulation K regarding International Banking Operations.

The role is described as a private-side position and requires compliance with associated AIM requirements. The listed flexible office locations are Atlanta, Charlotte, Dallas, Houston, Jacksonville, Los Angeles, Miami, New York City, and San Francisco. The workplace strategy currently provides up to five remote flex days per month, with a 4/1 in-office expectation when working from an office; this is subject to change based on GCB leadership guidance. The position is first shift, 40 hours per week. The annualized pay range is $104,000 to $159,900, with offers based on experience, education, and skill set. The position is eligible for an annual discretionary incentive plan and benefits, including paid time off.

Requirements

• Bachelor’s degree or equivalent; the minimum education requirement is a bachelor’s degree in a related field or equivalent work experience.
• Five years of experience, with preference for operational risk or compliance program experience, knowledge of the regulatory and public policy space specific to Sustainability, and/or experience working with one or more wholesale banking divisions.
• Demonstrated project management skills and ability to manage multiple competing or concurrent priorities and deadlines.
• Ability to independently lead and drive initiatives with limited direction and supervision.
• Strong oral and written partnering and communication skills, including ability to interact with and influence leaders and employees at all organizational levels.
• Ability to adapt to changing business needs and apply critical thinking to drive change.
• Ability to assess risk and determine when to raise concerns and escalate.
• Analytical skills, an investigative mindset, and ability to use data to generate business insights.
• Ability to work collaboratively and independently, with effective time and organization management.
• Proficiency in Copilot, PowerPoint, Excel, and SharePoint, and ability to learn new programs and applications quickly.
• Strong personal drive, initiative, sense of urgency, optimism, and responsiveness.
• Ability to comply with associated AIM requirements for this private-side role.

Nice To Haves

• Working knowledge of Global Commercial or Corporate Banking processes and systems.
• Five years of banking experience and risk management and/or commercial banking experience or exposure.
• Direct involvement in or support of regulatory or international institutional work, sales operations, or sales activities, or strong working knowledge of sales and controls processes in a wholesale or institutional business unit.
• Knowledge of and ability to navigate the enterprise.
• Strong technical expertise in SharePoint design, PowerPoint, and/or Excel, and ability to improve reporting and analytics efficiency.
• Seasoned understanding and use of AI, including Copilot.
• Facilitation skills and creativity.

Responsibilities

• Lead, manage, and govern multiple risk and control programs in partnership with GCB leaders and Business Controls teammates.
• Lead the GCB regulatory change and adoption framework.
• Lead or coordinate assessment, stakeholder engagement, implementation, and adoption of significant regulatory changes affecting GCB, including international and cross-LOB changes; establish sustainable operating routines, processes, and controls.
• Provide guidance and credible challenge to GCB stakeholders on regulatory applicability, implementation approach, control requirements, execution risks, and sustainability.
• Lead and govern the GCB regulatory change management process in partnership with Global Compliance and Operational Risk; identify leads and participants, monitor mitigation and implementation activities and dependencies, and escalate material risks or gaps.
• Lead and coordinate the GCB regulatory inquiry process with Regulatory Relations, Global Compliance, Operational Risk, and other stakeholders to support appropriate engagement, governance, and timely responses.
• Lead or support GCB participation in audits, regulatory examinations, and inspections related to regulatory change practices and activities.
• Drive accurate and timely reporting and governance concerning regulatory change and select implementations, including status, material risks, issues, and dependencies.
• Represent GCB in selected enterprise regulatory change efforts and forums, partnering with Enterprise Risk, Global Compliance and Operational Risk, Regulatory Relations, Global Banking peers, and other stakeholders.
• Serve as GCB lead for regulatory change-related processes and controls; participate in GCB’s quarterly Risk Identification process and inventory refresh.
• Lead selected Enterprise Policy reviews and own, author, and anchor selected GCB procedures; provide subject-matter guidance, drive adherence, and monitor business performance for associated programs.
• Maintain program summary documents and evidence of process-control routines for supported risk programs.
• Analyze, monitor, interpret, and report risk and control program data; use it to identify and resolve potential issues or inefficiencies.
• Liaise with Business Controls management and teammates, business process owners, and control and support partners.
• Support selected audit and inspection activity within the business.
• Support operational risk mitigation through Issue or MRA remediation.
• Support other management routines related to the Line of Business’ internal control disciplines.
• Act as an ambassador of the risk culture.

Benefits

• Benefits eligibility, including access to paid time off and employee resources and support.
• Eligibility to participate in the annual discretionary incentive plan, with awards based on individual performance and behaviors, line-of-business or group performance and contributions, and overall company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager