Gatehouse & Parking Services Attendant

Sundance Mountain Resort•Provo, UT

2d•Onsite

About The Position

The Gatehouse & Parking Services Attendant supports a warm, seamless arrival experience for guests, Lodging Partners, and visitors at Sundance Mountain Resort. This flexible, cross-functional position supports Front Office Operations, Bell, Valet, and Parking Operations. Attendants coordinate lodging arrivals and direct guests to the porte-cochère or designated arrival areas at The Inn, while also supporting Gatehouse access, Lot B valet and Food & Beverage parking, and seasonal Lot A parking. Team members rotate between Gatehouse and parking responsibilities based on guest volume, operating needs, and supervisor direction, following established Resort standard operating procedures. The role combines guest service, access control, parking and traffic management, safety monitoring, and coordination with Resort departments. Lot A is managed as complimentary guest parking during summer operations and paid and reserved parking during ski season. The attendant helps maintain safe, organized, clean, and welcoming arrival and parking areas, provides accurate Resort information, communicates operational conditions, and escalates concerns appropriately.

Requirements

Prior guest service, hospitality, transportation, parking, security, or other customer-facing experience.
Strong verbal communication and interpersonal skills.
Ability to remain calm and professional under pressure.
Detail orientation and strong situational awareness.
Ability to manage multiple priorities while maintaining exceptional guest service.
Ability to communicate effectively using radios, phones, and basic computer systems.
Ability to work independently while communicating effectively with multiple Resort departments.
Availability to work weekends, evenings, and holidays.
Ability to stand and sit for extended periods; work outdoors in varying weather, including snow, cold, wind, and precipitation; and walk on snow, ice, and uneven terrain.
Ability to safely direct and monitor vehicle and pedestrian traffic.
Ability to lift up to 30 pounds occasionally and perform routine outdoor operational tasks while moving between indoor Gatehouse duties and outdoor parking assignments.
Ability to maintain focus and situational awareness during periods of high guest and vehicle volume.

Nice To Haves

Experience in a luxury resort or Forbes Travel Guide-rated property.
Background in security, valet, transportation, parking, or mountain resort operations.
Knowledge of Sundance Mountain Resort, its facilities and services, and the surrounding area.
Previous experience working in a winter mountain environment.
CPR/First Aid or other relevant safety training.

Responsibilities

Welcome guests, Lodging Partners, vendors, and visitors professionally and verify reservations, visit purpose, or other information needed for authorized access.
Communicate lodging arrivals and special guest needs to Front Office Operations, Bell, and Valet; direct arriving lodging guests to designated arrival areas and other guests to appropriate destinations and parking.
Provide directions and accurate information about Resort services, activities, parking, traffic, weather, and current conditions; offer professional farewells.
Rotate between Gatehouse, lodging arrival support, Lot B, and Lot A duties as operational needs require, coordinating handoffs and assisting fellow attendants.
Support lodging arrivals and Lot B valet and Food & Beverage parking, including vehicle direction, orderly loading and unloading, capacity monitoring, and coordination with Valet and restaurant teams.
Manage Lot A parking according to seasonal policies, direct guests, verify paid or reserved parking eligibility during ski season, monitor vehicle flow and capacity, and assist with traffic flow.
Monitor and maintain parking signage, cones, barricades, pedestrian pathways, and traffic-control equipment; identify problematic vehicles and follow Resort procedures.
Assist with snow and winter-weather preparation and upkeep of Lot A; identify snow removal, sanding, or maintenance needs and communicate them to the appropriate team.
Monitor vehicle flow entering and exiting the Resort, direct vehicles based on guest type and destination, help prevent congestion, and assist with temporary traffic control.
Coordinate with Valet, Bell, Front Office, Security, Transportation, Mountain Operations, and Resort leadership regarding guest arrivals, traffic, weather, parking, events, and operational needs.
Monitor and track vehicle and pedestrian traffic, enforce access-control protocols, maintain situational awareness, and report suspicious activity, accidents, hazards, and safety concerns.
Maintain accurate activity, incident, access, parking, and other required records; follow emergency procedures and assist with communication and guest direction during emergencies or unusual situations.
Use radios and phones to provide real-time updates, serve as a communication point for arrival and parking operations, and promptly escalate issues.
Follow established Gatehouse, Front Office arrival, Bell and Valet handoff, Lot B, and seasonal Lot A procedures; maintain clean and organized work areas and report equipment issues.
Protect guest and Lodging Partner information, maintain a professional appearance, stay knowledgeable about Resort policies and operations, and perform other related duties as assigned.