Gatehouse & Parking Services Attendant

Sundance Mountain Resort•Sundance, UT

20h•Onsite

About The Position

The Gatehouse & Parking Services Attendant supports Front Office Operations, Bell, Valet, and Parking Operations at Sundance Mountain Resort. The role helps create a welcoming arrival experience for guests, Lodging Partners, vendors, and visitors while following Resort standard operating procedures. Attendants coordinate lodging arrivals at The Inn, manage Gatehouse access, support Lot B valet and Food & Beverage parking, and manage seasonal Lot A parking. Assignments rotate during shifts according to guest volume, operating needs, and supervisor direction. The attendant welcomes and directs guests, verifies reservations or visit purposes as appropriate, coordinates arrival information with Resort departments, and provides accurate information about Resort services, activities, parking, traffic, weather, and current conditions. The position also manages vehicle and pedestrian flow, monitors parking capacity and conditions, maintains parking and Gatehouse areas, follows access-control and safety procedures, and communicates operational updates and concerns to the relevant teams. Lot A is complimentary guest parking during summer operations and paid and reserved parking during ski season. This is a part-time seasonal, hourly, non-exempt position paying $18 per hour. The schedule is flexible, with availability required for weekends, evenings, holidays, and special events. The role requires outdoor work in varying weather, including winter conditions, and moving between indoor Gatehouse duties and outdoor parking assignments.

Requirements

Prior guest service, hospitality, transportation, parking, security, or other customer-facing experience.
Strong verbal communication and interpersonal skills.
Ability to remain calm and professional under pressure.
Attention to detail and strong situational awareness.
Ability to manage multiple priorities while maintaining exceptional guest service.
Ability to communicate effectively using radios, phones, and basic computer systems.
Ability to work independently while communicating effectively with multiple Resort departments.
Availability to work weekends, evenings, and holidays; the schedule also includes special events.
Ability to stand and sit for extended periods.
Ability to work outdoors in varying weather, including snow, cold temperatures, wind, and precipitation.
Ability to walk on snow, ice, and uneven terrain.
Ability to safely direct and monitor vehicle and pedestrian traffic.
Ability to occasionally lift up to 30 pounds, including signage, equipment, and supplies.
Ability to perform routine outdoor operational tasks and move between indoor Gatehouse duties and outdoor parking assignments throughout a shift.
Ability to maintain focus and situational awareness during high guest and vehicle volume.

Nice To Haves

Experience in a luxury resort or Forbes Travel Guide-rated property.
Background in security, valet, transportation, parking, or mountain resort operations.
Knowledge of Sundance Mountain Resort, its facilities and services, and the surrounding area.
Previous experience working in a winter mountain environment.
CPR/First Aid or other relevant safety training.

Responsibilities

Welcome arriving guests, Lodging Partners, vendors, and visitors with professionalism and care.
Verify reservations, visit purposes, or other information as appropriate to ensure authorized Resort access.
Communicate lodging arrivals and special guest needs to Front Office Operations, Bell, and Valet.
Provide directions and accurate Resort information, including information about services, activities, parking, traffic, weather, and current conditions.
Direct lodging guests to the porte-cochère or designated arrival areas at The Inn and direct other guests to appropriate parking or destinations.
Rotate among Gatehouse operations, lodging arrival support, Lot B, and Lot A as operational needs and leadership direct.
Coordinate coverage and communicate handoffs when changing assignments.
Support overnight lodging arrivals and coordinate with Front Office, Bell, and Valet to facilitate check-in and accommodations.
Manage vehicle direction and guest communication for Lot B valet and Food & Beverage parking in coordination with Valet and restaurant teams.
Maintain orderly loading, unloading, drop-off, and pickup activity while protecting designated lanes, pedestrian access, and emergency routes.
Monitor Lot B capacity and demand, provide parking instructions, and promptly escalate congestion or service concerns.
Assist with special arrival arrangements, VIPs, groups, and events in coordination with Resort departments.
Manage Lot A as complimentary guest parking during summer and paid and reserved parking during ski season, following current policies and procedures.
Monitor vehicle flow and parking activity, direct guests to appropriate spaces, and verify paid or reserved parking eligibility during ski season.
Monitor parking capacity and conditions, communicate concerns, and assist with traffic flow between the Gate House, Resort entrance, Lot A, and Lot B.
Monitor and maintain parking signage, cones, barricades, and other traffic-control equipment.
Identify improperly parked, abandoned, or problematic vehicles and follow Resort procedures for addressing or escalating concerns.
Maintain clear pedestrian pathways and communicate maintenance or safety concerns to the appropriate department.
Assist with snow and winter-weather preparation and upkeep of Lot A as directed; identify snow removal, sanding, or other maintenance needs.
Monitor and manage vehicles entering and exiting the Resort and direct them according to guest type, destination, parking needs, events, and current operations.
Coordinate with Valet, Bell, Front Office, Security, Transportation, Mountain Operations, and Resort leadership when support or operational adjustments are needed.
Monitor road, weather, and mountain conditions that could affect arrivals, parking, or traffic flow, and assist with temporary traffic control as directed.
Monitor and track vehicle and pedestrian traffic in accordance with Resort procedures and enforce access-control protocols in a welcoming manner.
Maintain situational awareness and promptly report suspicious activity, safety concerns, accidents, hazards, or unusual situations to Security or Resort leadership.
Maintain accurate activity, incident, access, parking, and other required records and logs.
Follow emergency procedures and assist with communication and guest direction during emergencies or unusual situations.
Maintain professional radio and phone communication and provide real-time updates about arrivals, VIPs, groups, events, parking, traffic, and service requirements.
Escalate issues promptly and support coordinated arrival and parking operations during peak periods.
Follow Gatehouse, Front Office arrival coordination, Bell and Valet handoff, Lot B, and seasonal Lot A procedures; raise unclear procedures or exceptions with leadership.
Keep Gate House, Lot A, and Lot B areas clean, organized, safe, and welcoming; ensure operational equipment is functioning and report issues.
Protect guest and Lodging Partner information, maintain a professional appearance, and represent Resort service standards.
Remain knowledgeable about Resort policies, procedures, services, events, parking operations, and seasonal operations.
Perform other related duties as assigned by Resort leadership.