Gastroenterology Area Business Manager - Mississippi Valley

Pfizer • USA - TN - Remote, TN

1d • $139,000 - $280,400

About The Position

The Gastroenterology Area Business Manager (ABM) supervises and leads 6–10 representatives in the assigned area and is accountable for sales performance across the business portfolio, business knowledge of the area, and assessment of key stakeholders and marketplace trends. The ABM reports to the RBD and works with customer-facing and headquarters teams across the organization. The role involves frequent customer contact, regular field and virtual coaching and observation, and close partnership with marketing and channel colleagues. The ABM ensures compliant execution, reinforces relevant policies and guidance, and advances a culture of integrity. Extensive travel is required.

The ABM oversees district operations, including hiring, coaching, representative development, performance management, and assignment of priority accounts. The role develops and implements district strategies and business plans, manages district budgets in alignment with RBD expectations, and monitors performance to achieve district and RBU business potential. It also includes market and sales data analysis, key account development, customer and stakeholder relationship building, advocacy and community engagement as needed, and collaboration across integrated account teams.

The position requires leadership and coaching in a hybrid work environment, including effective use of virtual and digital tools, adaptable customer engagement, multimodal coaching, and flexible allocation of in-person and virtual interactions. The ABM builds team culture and morale, promotes feedback and continuous improvement, establishes goals, holds team members accountable, and maintains compliance and District Standards. A bachelor's degree, 3–5 years of demonstrated leadership experience, and prior pharmaceutical, biotech, or medical marketing/sales experience are required.

Requirements

• Bachelor's degree.
• At least 3–5 years in a position demonstrating leadership across peer and customer groups.
• Previous pharmaceutical, biotech, or medical marketing/sales experience.
• Valid U.S. driver's license and a driving record compliant with company standards; a DUI/DWI or other impaired-driving citation within the past seven years disqualifies candidates.
• Demonstrated ability to influence and collaborate with peers, develop and coach others, and oversee and guide colleagues’ work to achieve meaningful outcomes and business impact.

Nice To Haves

• Experience working with key thought leaders or high-influence customers in large group practices, hospitals, or managed care organizations.
• MBA or relevant graduate degree.
• Five or more years of people-management experience, with the ability to develop and motivate others, lead through change, and deliver on business imperatives.
• Specialty experience and expertise.
• Ability to develop and reinforce team expertise across a broader portfolio of content and demonstrate a Science First mindset.
• Cross-functional collaboration mindset supporting the One Pfizer commitment to customers.
• Feedback-culture mindset and ability to identify improvement areas related to new Rep 2.0 responsibilities.
• Additional digital and L&C training, with personal adherence and leadership by example, including contracting permissions and guidelines.
• Ability to model and lead change, agility, and adaptability.
• Excellence in customer engagement and coaching in a hybrid environment, including enhanced competency with virtual and digital tools and platforms.
• Advanced virtual communication skills for customer engagement, team management, and remote collaboration.
• Data-driven resource management to ensure appropriate channel deployment.
• Multimodal coaching capabilities for a hybrid model.
• Strong organizational and analytical skills, including the ability to draw appropriate conclusions from sales data and call-reporting software or applications, and adapt to Pfizer's long-term technology model.
• Demonstrated ability to think strategically and execute effectively to deliver results.
• Strong collaborative and motivational leadership and internal stakeholder-management skills.
• Enterprise thinking and ability to anticipate consequences.
• Excellent facilitation skills.

Responsibilities

• Supervise district operations and manage 6–10 representatives, including hiring, live and virtual coaching, representative development, performance management, and assignment of priority medical-community accounts.
• Develop and implement district strategies and business plans, and manage district budgets in alignment with RBD expectations.
• Plan, organize, and monitor performance to achieve the business potential of the District and RBU.
• Analyze data proactively to identify market trends and use sales data and call-reporting tools to inform decisions.
• Identify and develop key accounts and opportunities that affect regional or national business.
• Build relationships with customers, including key opinion leaders, and stakeholders such as District and Region Management Teams, channel partners, and cross-functional colleagues.
• Develop external advocates and contribute to advocacy and community engagement as needed.
• Promote cross-functional collaboration to address customer needs while ensuring compliance guardrails are followed.
• Coach representatives on connecting cross-functional colleagues to address customer needs and using digital tools, including a digital triage app.
• Plan and conduct action-plan and other meetings with district management teams, channel partners, and cross-functional partners.
• Collaborate in integrated account teams and partner with Marketing on strategies, business imperatives, and objectives during the operating-plan process.
• Manage time flexibly in a hybrid environment, balancing face-to-face and virtual engagements to meet business objectives and maximize healthcare professional engagement.
• Coach and counsel representatives to improve performance, selling skills, product knowledge, capabilities, and business planning.
• Maintain visibility into individual sales representatives’ planning.
• Ensure personal and team actions are compliant, understand and apply relevant policies and processes, escalate issues as needed, and reinforce integrity.
• Implement and uphold District Standards with sales colleagues.
• Apply situational leadership and use interactive coaching methods across virtual and in-person engagements to build hybrid selling capabilities.
• Build team culture, engagement, and morale in a hybrid environment.
• Promote feedback and continuous improvement to assess customer experience.
• Set team goals and hold team members accountable for time management, technical knowledge, communication, compliance, technology use, and virtual-engagement objectives.

Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution.
• Paid vacation, holiday, and personal days.
• Paid caregiver, parental, and medical leave.
• Medical, prescription drug, dental, and vision coverage.
• Sales incentive bonus.
• Relocation assistance may be available based on business needs and/or eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager