Gastroenterology Area Business Manager - Great Lakes

Pfizer • Dayton, OH

1d • $139,000 - $280,400

About The Position

The Gastroenterology Area Business Manager (ABM) reports to the RBD and works with customer-facing and headquarters teams across the organization. The ABM supervises and leads 6–10 representatives, is responsible for sales performance of the business portfolio and develops a strong understanding of the area landscape, including key stakeholders and future marketplace trends. The role includes regular field and virtual coaching and observation, frequent customer contact, and close partnership with marketing and channel colleagues. The ABM ensures compliant execution by team members, promotes understanding of relevant policies and guidance, and advances a culture of integrity.

The ABM is responsible for district operations, strategic and business planning, budgeting, performance monitoring, representative development, account prioritization, and cross-functional collaboration. The position requires advanced use of digital and virtual tools, data-informed decision-making, and effective customer and team engagement in a hybrid environment. The territory includes Ohio, Michigan, Indiana, Illinois, and Kentucky. Travel is required as needed to develop internal and external relationships.

Requirements

• Bachelor's degree required.
• At least 3–5 years in a position demonstrating leadership across peer and customer groups.
• Ability to influence and collaborate with peers, develop and coach others, and oversee and guide colleagues’ work to achieve meaningful outcomes and business impact.
• Travel as needed to develop internal and external relationships.
• Valid U.S. driver’s license and driving record compliant with company standards; a DUI/DWI or other impaired-driving citation within the past 7 years disqualifies candidates.
• Strong organizational and analytical skills, including ability to analyze sales data and call-reporting software or applications and draw appropriate conclusions.
• Ability to think strategically and execute effectively to deliver results.
• Strong collaborative and motivational leadership and internal stakeholder management skills.
• Enterprise thinking and ability to anticipate consequences.
• Excellent facilitation skills.
• Candidates must be authorized to work in the U.S. by any employer and have permanent U.S. work authorization; visa sponsorship is unavailable.

Nice To Haves

• Previous pharmaceutical, biotech, or medical marketing/sales experience.
• Experience working with key thought leaders or high-influence customers in large group practices, hospitals, or managed care organizations.
• MBA or relevant graduate degree.
• Five or more years of people-management experience and ability to develop and motivate others, lead through change, and deliver on Pfizer business imperatives.
• Specialty experience and expertise.
• Ability to develop and reinforce team expertise across a broader portfolio of content and demonstrate a Science First mindset.
• Cross-functional collaboration mindset supporting the One Pfizer commitment to customers.
• Feedback-culture mindset and ability to identify improvements related to new Rep 2.0 responsibilities.
• Additional digital and L&C training, including contracting permissions and guidelines.
• Ability to model and lead change, agility, and adaptability.
• Experience engaging customers and coaching team members in a hybrid environment, including enhanced competency with virtual and digital tools, advanced virtual communication, data-driven resource management, and multimodal coaching.
• Ability to adapt to Pfizer’s long-term technology model for bringing Pfizer information to market.

Responsibilities

• Supervise district operations, including hiring, live and virtual coaching, representative development, performance management, and assignment of priority medical-community accounts; manage 6–10 representatives.
• Develop and implement district strategic and business plans and manage district budgets in alignment with RBD expectations.
• Plan, organize, and monitor performance to achieve the business potential of the District and RBU.
• Ensure effective use of promotional materials; contribute to annual marketing plans, measure field implementation, and assess marketing activities.
• Analyze data proactively to identify market trends and leverage insights from analytics tools, including 360-degree customer insights.
• Identify, develop, and motivate key account opportunities that affect regional and national business.
• Build relationships with customers, including KOLs, and stakeholders such as District and Region Management Teams, channel partners, and cross-functional colleagues; use content appropriately for engagement.
• Develop external advocates and contribute to advocacy and community engagement as needed.
• Promote cross-functional collaboration to meet customer needs while ensuring representatives respect compliance guardrails.
• Coach representatives on connecting cross-functional colleagues to address customer needs and using digital tools such as a digital triage app.
• Plan and conduct action-plan and other meetings with district management teams, channel partners, and cross-functional partners.
• Collaborate effectively in integrated account teams and with Marketing on strategies, business imperatives, and objectives during the Op Plan process.
• Build effective relationships and face-to-face selling partnerships across Pfizer markets and customers; lead cross-functional partnerships to ensure patient services are met as needed.
• Maintain product or portfolio, disease-state, and market knowledge to respond accurately to customer and representative questions about products, policies, and business matters.
• Operate digital and virtual tools and platforms; demonstrate advanced virtual communication, systematic virtual engagement, and flexible time management in a hybrid environment.
• Coach and counsel district members to improve performance, selling skills, product knowledge, and capabilities, including developing business plans for hybrid work.
• Maintain visibility into individual sales-representative planning.
• Ensure personal and team compliance with policies and processes, escalate issues as necessary, and foster integrity and adherence to District Standards.
• Apply situational leadership and use varied coaching methods across virtual and in-person engagements to build hybrid representative capabilities.
• Build team culture, engagement, and morale; promote feedback and continuous improvement using customer feedback and team measures.
• Set team goals and hold team members accountable for time management, technical knowledge, communication, compliance, technology use, and virtual engagement objectives.

Benefits

• 401(k) plan with Pfizer matching contributions and an additional Pfizer Retirement Savings Contribution.
• Paid vacation, holidays, and personal days.
• Paid caregiver, parental, and medical leave.
• Medical, prescription drug, dental, and vision coverage.
• Sales incentive bonus.
• Relocation assistance may be available based on business needs and/or eligibility.
• Comprehensive benefits and programs to support healthy lives and life events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager