Gas Station Cashier/Customer Service Representative
About The Position
Under the general supervision of the Store Manager and District Operations Manager, the Customer Service Representative supports daily store operations while upholding the company’s commitment to exceptional customer service. The role includes cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for customers. The CSR represents H&S Energy through friendly interactions, product knowledge, and efficient service. The position involves operating a POS system and handling cash, credit, and debit transactions; stocking and maintaining merchandise and displays; preparing and maintaining self-serve food and beverage stations; and cleaning the facility and equipment. The CSR follows food safety, sanitation, safety, and emergency response procedures, reports hazards or equipment issues to management, and performs assigned shift duties. The stated work schedules are 10:00 AM–6:00 PM and/or 2:00 PM–10:00 PM.
Requirements
- High school diploma or equivalent preferred.
- Previous experience in retail, food service, or customer-facing roles preferred.
- Basic knowledge of POS systems and cash-handling procedures.
- Strong customer service and communication skills.
- Ability to multitask and stay organized in a fast-paced setting.
- Self-motivated and dependable, with strong follow-through and attention to detail.
- Ability to follow direction, take initiative, and maintain professionalism under pressure.
- Comfort using computers and POS systems.
- Flexible availability, including nights, weekends, and holidays.
- Frequent standing, walking, bending, and lifting up to 50 pounds.
- Ability to work indoors and outdoors in various weather conditions.
- Ability to communicate clearly and effectively in person and over the phone.
Nice To Haves
- CPR and First Aid training.
- Basic Microsoft Office skills.
Responsibilities
- Greet customers enthusiastically and professionally and create a welcoming environment.
- Provide friendly, efficient, and accurate checkout service while maintaining a positive attitude.
- Follow the company’s Four Steps of Customer Service and communicate promotions, loyalty programs, and product recommendations.
- Represent the company professionally in appearance, communication, and conduct.
- Operate the POS system for cash, credit, and debit transactions; issue receipts and process refunds or exchanges according to company policy.
- Give correct change, perform safe drops, count cash, and balance the drawer at shift end.
- Verify identification for age-restricted items and credit transactions.
- Stock shelves, coolers, and displays; maintain product organization, pricing, signage, and promotional materials.
- Remove expired, damaged, or recalled items and report discrepancies to the Station Manager.
- Keep the sales floor, counters, and displays neat, clean, and clutter-free.
- Prepare and maintain self-serve and ready-to-eat food and beverage stations, including coffee, fountain drinks, and roller grill items.
- Follow food safety, sanitation, and temperature guidelines and regularly clean and sanitize equipment.
- Maintain cleanliness throughout the facility, including restrooms, fueling areas, and trash disposal.
- Refill windshield washer stations, paper towels, and squeegees at the pumps.
- Follow safety procedures and emergency response protocols, including knowledge of shutoff systems; promptly report equipment malfunctions and safety hazards to management.
- Follow the shift duties checklist and assist with car wash operations when applicable.
- Perform other job-related duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
