Gas Station Cashier/Customer Service Representative
About The Position
Under the general supervision of the Store Manager and District Operations Manager, the Customer Service Representative supports daily store operations while upholding the company’s commitment to exceptional customer service. The role is responsible for cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for customers. The CSR represents H&S Energy through friendly interactions, product knowledge, and efficient service. The position includes customer service and checkout duties; cash handling and POS operations; stocking and merchandising; food and beverage preparation and sanitation; and maintaining cleanliness and safety throughout the store and fueling area. The CSR follows assigned shift checklists, may assist with car wash operations if applicable, and performs other duties assigned by management.
Requirements
- Strong customer service and communication skills.
- Ability to multitask and stay organized in a fast-paced setting.
- Self-motivated and dependable, with strong follow-through and attention to detail.
- Ability to follow direction, take initiative, and maintain professionalism under pressure.
- Comfort using computers and POS systems.
- Flexible availability, including nights, weekends, and holidays.
- Ability to meet the physical demands of frequent standing, walking, bending, and lifting up to 50 lbs.
- Ability to work indoors and outdoors in various weather conditions and to communicate clearly in person and over the phone.
Nice To Haves
- High school diploma or equivalent.
- Previous experience in retail, food service, or customer-facing roles.
- Basic knowledge of POS systems and cash-handling procedures.
- CPR and First Aid training.
- Basic Microsoft Office skills.
Responsibilities
- Greet customers professionally and provide friendly, efficient, and accurate service.
- Follow the company’s Four Steps of Customer Service and communicate promotions, loyalty programs, and product recommendations.
- Represent the company professionally in appearance, communication, and conduct.
- Operate the POS system for cash, credit, and debit transactions; issue receipts, provide correct change, and process refunds or exchanges according to policy.
- Perform safe drops, cash counts, and drawer balancing at shift end.
- Verify identification for age-restricted purchases and credit transactions.
- Stock and organize shelves, coolers, and displays; maintain signage, promotional materials, and pricing accuracy.
- Remove expired, damaged, or recalled items and report discrepancies to the Station Manager.
- Keep sales floors, counters, and displays neat, clean, and clutter-free.
- Prepare and maintain self-serve and ready-to-eat food and beverage stations, following food safety, sanitation, and temperature guidelines.
- Regularly clean and sanitize food and beverage equipment.
- Maintain cleanliness of the facility, including restrooms, fueling areas, and trash disposal.
- Refill windshield washer stations, paper towels, and pump squeegees.
- Follow safety procedures and emergency response protocols, including knowledge of shutoff systems; promptly report equipment malfunctions and safety hazards to management.
- Follow the station’s shift duties checklist and assist with car wash operations when applicable.
- Perform other job-related duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
