Gas Station Cashier/Customer Service Representative
About The Position
Under the general supervision of the Store Manager and District Operations Manager, the Customer Service Representative supports daily store operations while upholding H&S Energy’s commitment to exceptional customer service. The role is responsible for cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for customers. The CSR represents H&S Energy and creates positive guest experiences through friendly interactions, product knowledge, and efficient service. Shifts may vary: morning (7:00 AM–3:30 PM), mid (1:00 PM–9:30 PM), or closing (3:00 PM–11:00 PM).
Requirements
- Strong customer service and communication skills.
- Ability to multitask and stay organized in a fast-paced setting.
- Dependability, self-motivation, follow-through, and attention to detail.
- Ability to follow direction, take initiative, and remain professional under pressure.
- Comfort using computers and POS systems.
- Ability to work effectively in a team environment.
- Flexible availability, including nights, weekends, and holidays.
- Ability to meet the physical demands of the role, including frequent standing, walking, bending, and lifting up to 50 lbs.
- Ability to work indoors and outdoors in varying weather conditions.
- Ability to communicate clearly and effectively in person and over the phone.
Nice To Haves
- High school diploma or equivalent preferred.
- Previous experience in retail, food service, or customer-facing roles preferred.
- Basic knowledge of POS systems and cash-handling procedures.
- CPR and First Aid training is a plus.
- Basic Microsoft Office skills are a plus.
Responsibilities
- Greet customers enthusiastically and professionally and create a welcoming environment.
- Deliver friendly, efficient, and accurate checkout service while maintaining a positive attitude.
- Follow the company’s Four Steps of Customer Service to support customer satisfaction and Mystery Shop performance.
- Communicate promotions, loyalty programs, and product recommendations to customers.
- Represent the company professionally in appearance, communication, and conduct.
- Operate the POS system for cash, credit, and debit transactions; provide correct change and receipts; and process refunds or exchanges according to policy.
- Perform safe drops, cash counts, and drawer balancing at shift end according to standard procedures.
- Verify identification for age-restricted purchases and credit transactions.
- Stock shelves, coolers, and displays; maintain product organization, pricing, signage, and promotional materials.
- Remove expired, damaged, or recalled items and report discrepancies to the Station Manager.
- Keep sales floors, counters, and displays neat, clean, and clutter-free.
- Prepare and maintain self-serve and ready-to-eat food and beverage stations, including coffee, fountain drinks, and roller grills.
- Follow food safety, sanitation, and temperature guidelines and regularly clean and sanitize equipment.
- Maintain cleanliness throughout the facility, including restrooms, the fueling area, and trash disposal.
- Refill windshield washer stations, paper towels, and squeegees at the pumps.
- Follow safety procedures and emergency response protocols, including knowledge of shutoff systems.
- Report equipment malfunctions and safety hazards promptly to management.
- Follow the shift duties checklist for assigned shifts.
- Understand and assist with car wash operations, if applicable.
- Perform other job-related duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
