Graveyard Gas Station Cashier/Customer Service Representative
About The Position
Under the general supervision of the Store Manager and District Operations Manager, the Customer Service Representative supports daily store operations while upholding the company’s commitment to exceptional customer service. The role includes cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment. The CSR represents H&S Energy and creates positive customer experiences through friendly interactions, product knowledge, and efficient service. The position works overnight shifts from 10:30 PM to 7:00 AM, three to four times a week. The employee must be able to work indoors and outdoors in varying weather conditions and may encounter cleaning chemicals, fuel fumes, and typical retail-fuel-environment noise. Physical activities include frequent standing, walking, bending, lifting up to 50 pounds, using hands and arms, and operating POS systems and restocking merchandise. Reasonable accommodations may be provided as required by law.
Requirements
- High school diploma or equivalent preferred.
- Previous experience in retail, food service, or customer-facing roles preferred.
- Basic knowledge of POS systems and cash-handling procedures.
- Strong customer service and communication skills.
- Ability to multitask and stay organized in a fast-paced setting.
- Self-motivation, dependability, strong follow-through, and attention to detail.
- Ability to follow direction, take initiative, and maintain professionalism under pressure.
- Comfort using computers and POS systems.
- Strong communication and ability to work effectively in a team environment.
- Availability to work the stated overnight shifts and flexible availability, including nights, weekends, and holidays.
- Ability to frequently stand, walk, bend, and lift up to 50 pounds.
- Ability to work indoors and outdoors in various weather conditions and exposure to cleaning chemicals, fuel fumes, and typical retail fuel environment noise.
- Ability to communicate clearly and effectively in person and over the phone.
Nice To Haves
- CPR and First Aid training.
- Basic Microsoft Office skills.
Responsibilities
- Greet customers enthusiastically and professionally and create a welcoming environment.
- Provide friendly, efficient, accurate checkout service while maintaining a positive attitude.
- Follow the company’s Four Steps of Customer Service and support customer satisfaction and Mystery Shop performance.
- Communicate promotions, loyalty programs, and product recommendations to customers.
- Represent the company professionally in appearance, communication, and conduct.
- Operate the POS system for cash, credit, and debit transactions.
- Give correct change, issue receipts, and process refunds or exchanges according to company policy.
- Perform safe drops, cash counts, and drawer balancing at shift end according to standard procedures.
- Verify identification for age-restricted items and credit transactions.
- Stock shelves, coolers, and displays; keep products organized, correctly priced, and visually appealing.
- Maintain signage, promotional materials, and pricing accuracy.
- Remove expired, damaged, or recalled items and report discrepancies to the Station Manager.
- Keep the sales floor, counters, and displays neat, clean, and clutter-free.
- Prepare and maintain self-serve and ready-to-eat food and beverage stations, including coffee, fountain drinks, and roller grill items.
- Follow food safety, sanitation, and temperature guidelines.
- Regularly clean and sanitize equipment.
- Maintain cleanliness throughout the facility, including restrooms, fueling areas, and trash disposal.
- Refill windshield washer stations, paper towels, and squeegees at the pumps.
- Follow safety procedures and emergency response protocols, including knowledge of shutoff systems.
- Immediately report equipment malfunctions and safety hazards to management.
- Follow the station’s shift duties checklist for assigned shifts.
- Understand and assist with car wash operations when applicable.
- Perform other job-related duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
