Gas Station Cashier/Customer Service Representative
About The Position
Under the general supervision of the Store Manager and District Operations Manager, the Customer Service Representative supports daily store operations while upholding the company’s commitment to exceptional customer service. The role handles cashiering, store presentation, food and beverage quality, and maintaining a safe and welcoming environment. The CSR represents H&S Energy and creates positive guest experiences through friendly interactions, product knowledge, and efficient service. The role includes customer service, cash handling and register operations, merchandising, food and beverage preparation, facility cleanliness, and safety duties. Employees follow assigned shift checklists, assist with car wash operations if applicable, and perform other job-related duties as assigned by management.
Requirements
- High school diploma or equivalent preferred.
- Previous experience in retail, food service, or customer-facing roles preferred.
- Basic knowledge of POS systems and cash-handling procedures.
- Strong customer service, communication, and teamwork skills.
- Ability to multitask and stay organized in a fast-paced setting.
- Self-motivated and dependable, with follow-through and attention to detail.
- Ability to follow direction, take initiative, and remain professional under pressure.
- Comfort using computers and POS systems.
- Flexible availability, including nights, weekends, and holidays.
- Ability to stand, walk, bend, and lift up to 50 lbs frequently.
- Ability to work indoors and outdoors in varying weather conditions and communicate clearly in person and over the phone.
Nice To Haves
- CPR and First Aid training.
- Basic Microsoft Office skills.
Responsibilities
- Greet customers enthusiastically and professionally and create a welcoming environment.
- Deliver friendly, efficient, and accurate checkout service while maintaining a positive attitude.
- Follow the company’s Four Steps of Customer Service and support strong customer satisfaction and Mystery Shop performance.
- Communicate promotions, loyalty programs, and product recommendations to customers.
- Represent the company professionally in appearance, communication, and conduct.
- Operate the POS system for cash, credit, and debit transactions; issue correct change and receipts and process refunds or exchanges according to company policy.
- Perform safe drops, cash counts, and end-of-shift drawer balancing according to standard procedures.
- Verify identification for age-restricted purchases and credit transactions.
- Stock and organize shelves, coolers, and displays; maintain correct pricing, signage, and promotional materials.
- Remove expired, damaged, or recalled products and report discrepancies to the Station Manager.
- Keep sales floors, counters, and displays neat, clean, and uncluttered.
- Prepare and maintain self-serve and ready-to-eat food and beverage stations, including coffee, fountain drinks, and roller grills.
- Follow food safety, sanitation, and temperature guidelines and regularly clean and sanitize equipment.
- Maintain cleanliness throughout the facility, including restrooms, fueling areas, and trash disposal.
- Refill windshield washer stations, paper towels, and squeegees at the pumps.
- Follow safety procedures and emergency response protocols, including knowledge of shutoff systems.
- Report equipment malfunctions and safety hazards promptly to management.
- Follow the station’s assigned shift duties checklist.
- Understand and assist with car wash operations when applicable.
- Perform other job-related duties as assigned by management.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
