Gas Station Cashier/Customer Service Representative - CA
About The Position
Under the general supervision of the Store Manager and District Operations Manager, the Customer Service Representative supports daily store operations while upholding the company’s commitment to exceptional customer service. The role includes cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment. The CSR represents H&S Energy through friendly interactions, product knowledge, and efficient service. The position works Friday, Saturday, and Sunday from 10 p.m. to 6 a.m. Responsibilities also include maintaining the facility and fueling area, following safety and emergency procedures, and completing assigned shift duties.
Requirements
- Strong customer service and communication skills.
- Ability to multitask and stay organized in a fast-paced setting.
- Self-motivated and dependable, with strong follow-through and attention to detail.
- Ability to follow direction, take initiative, and maintain professionalism under pressure.
- Comfort using computers and POS systems.
- Flexible availability, including nights, weekends, and holidays.
- Ability to frequently stand, walk, bend, and lift up to 50 pounds.
- Ability to work indoors and outdoors in various weather conditions and to communicate clearly in person and over the phone.
Nice To Haves
- High school diploma or equivalent.
- Previous experience in retail, food service, or customer-facing roles.
- Basic knowledge of POS systems and cash-handling procedures.
- CPR and First Aid training.
- Basic Microsoft Office skills.
Responsibilities
- Greet customers professionally and provide friendly, efficient, accurate service at checkout.
- Follow the company’s Four Steps of Customer Service and communicate promotions, loyalty programs, and product recommendations.
- Represent the company professionally in appearance, communication, and conduct.
- Operate the POS system for cash, credit, and debit transactions; issue correct change and receipts; and process refunds and exchanges according to policy.
- Perform safe drops, cash counts, and drawer balancing at shift end.
- Verify identification for age-restricted items and credit transactions.
- Stock shelves, coolers, and displays; maintain signage and pricing accuracy; remove expired, damaged, or recalled products; and report discrepancies.
- Keep the sales floor, counters, and displays neat, clean, and clutter-free.
- Prepare and maintain self-serve and ready-to-eat food and beverage stations, following food safety, sanitation, and temperature guidelines.
- Regularly clean and sanitize food and beverage equipment.
- Maintain cleanliness throughout the facility, including restrooms, fueling areas, and trash disposal.
- Refill windshield washer stations, paper towels, and squeegees at the pumps.
- Follow safety procedures and emergency response protocols, including knowledge of shutoff systems; promptly report equipment malfunctions and safety hazards to management.
- Follow the station’s shift duties checklist and assist with car wash operations when applicable.
- Perform other job-related duties assigned by management.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
