Gas Station Cashier/Customer Service Representative
About The Position
Under the general supervision of the Store Manager and District Operations Manager, the Customer Service Representative supports daily store operations while upholding the company’s commitment to exceptional customer service. The role includes cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment. The CSR represents H&S Energy through friendly interactions, product knowledge, and efficient service. The position is scheduled from 10 PM to 6 AM. It involves work indoors and outdoors in varying weather conditions and exposure to cleaning chemicals, fuel fumes, and noise typical of a retail fuel environment. The role requires frequent standing, walking, bending, and lifting up to 50 pounds.
Requirements
- Strong customer service and communication skills.
- Ability to multitask and stay organized in a fast-paced setting.
- Self-motivated and dependable, with strong follow-through and attention to detail.
- Ability to follow direction, take initiative, and remain professional under pressure.
- Comfort using computers and POS systems.
- Flexible availability, including nights, weekends, and holidays.
- Ability to meet the physical demands of frequent standing, walking, bending, and lifting up to 50 pounds.
- Ability to work indoors and outdoors in various weather conditions.
- Ability to communicate clearly and effectively in person and over the phone.
Nice To Haves
- High school diploma or equivalent.
- Previous experience in retail, food service, or customer-facing roles.
- Basic knowledge of POS systems and cash-handling procedures.
- CPR and First Aid training.
- Basic Microsoft Office skills.
Responsibilities
- Greet customers professionally and provide a welcoming environment.
- Provide friendly, efficient, and accurate checkout service and follow the company’s Four Steps of Customer Service.
- Communicate promotions, loyalty programs, and product recommendations to customers.
- Represent the company professionally in appearance, communication, and conduct.
- Operate the POS system for cash, credit, and debit transactions; issue receipts and process refunds or exchanges according to policy.
- Give correct change and perform safe drops, cash counts, and end-of-shift drawer balancing.
- Verify identification for age-restricted items and credit transactions.
- Stock and organize shelves, coolers, and displays; maintain signage and pricing accuracy.
- Remove expired, damaged, or recalled items and report discrepancies to the Station Manager.
- Keep sales floors, counters, and displays neat, clean, and clutter-free.
- Prepare and maintain self-serve and ready-to-eat food and beverage stations.
- Follow food safety, sanitation, and temperature guidelines, and regularly clean and sanitize equipment.
- Maintain cleanliness throughout the facility, including restrooms, fueling areas, and trash disposal.
- Refill windshield washer stations, paper towels, and squeegees at the pumps.
- Follow safety and emergency response procedures, including knowledge of shutoff systems.
- Immediately report equipment malfunctions and safety hazards to management.
- Follow the shift duties checklist for assigned shifts.
- Understand and assist with car wash operations, if applicable.
- Perform other job-related duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
