Gas Station Cashier/Customer Service Representative
About The Position
Under the general supervision of the Store Manager and District Operations Manager, the Customer Service Representative supports daily store operations while upholding H&S Energy’s commitment to exceptional customer service. The role includes cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe, welcoming environment. The CSR represents H&S Energy through friendly interactions, product knowledge, and efficient service. The position works four shifts per week from 3:00 PM to 11:30 PM, including weekends. The work takes place indoors and outdoors in a retail fuel environment and may involve exposure to varying weather, cleaning chemicals, fuel fumes, and typical operational noise. Physical tasks include frequent standing, walking, bending, and lifting up to 50 pounds. Reasonable accommodations may be made as required by law.
Requirements
- Strong customer service and communication skills.
- Ability to multitask and stay organized in a fast-paced setting.
- Dependable, self-motivated, and attentive to detail, with strong follow-through.
- Ability to follow direction, take initiative, and remain professional under pressure.
- Comfort using computers and POS systems.
- Ability to work effectively in a team environment.
- Ability to work four shifts per week from 3:00 PM to 11:30 PM, including weekends.
- Ability to perform frequent standing, walking, bending, and lifting up to 50 pounds.
- Ability to work indoors and outdoors in various weather conditions and to communicate clearly in person and over the phone.
Nice To Haves
- High school diploma or equivalent.
- Previous experience in retail, food service, or customer-facing roles.
- Basic knowledge of POS systems and cash-handling procedures.
- CPR and First Aid training.
- Basic Microsoft Office skills.
Responsibilities
- Greet customers enthusiastically and professionally, creating a welcoming environment.
- Provide friendly, efficient, and accurate checkout service while maintaining a positive attitude.
- Follow the company’s Four Steps of Customer Service and support customer satisfaction and Mystery Shop performance.
- Communicate current promotions, loyalty programs, and product recommendations.
- Represent the company professionally in appearance, communication, and conduct.
- Operate the POS system for cash, credit, and debit transactions.
- Give correct change, issue receipts, and process refunds or exchanges according to company policy.
- Perform safe drops, cash counts, and end-of-shift drawer balancing according to procedures.
- Verify identification for age-restricted purchases and credit transactions.
- Stock shelves, coolers, and displays; keep products organized, correctly priced, and visually appealing.
- Maintain signage, promotional materials, and pricing accuracy.
- Remove expired, damaged, or recalled items and report discrepancies to the Station Manager.
- Keep the sales floor, counters, and displays neat, clean, and clutter-free.
- Prepare and maintain self-serve and ready-to-eat food and beverage stations, including coffee, fountain drinks, and roller grills.
- Follow food safety, sanitation, and temperature guidelines.
- Regularly clean and sanitize equipment.
- Maintain cleanliness throughout the facility, including restrooms, the fueling area, and trash disposal areas.
- Refill windshield washer stations, paper towels, and squeegees at the pumps.
- Follow safety procedures and emergency response protocols, including knowing shutoff systems.
- Immediately report equipment malfunctions and safety hazards to management.
- Follow the station’s shift duties checklist.
- Understand and assist with car wash operations, if applicable.
- Perform other job-related duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
