Gas Station Cashier/Customer Service Representative - CA

Hassan & Sons Inc•Carmel-by-the-Sea, CA

7d•Onsite

About The Position

Under the general supervision of the Store Manager and District Operations Manager, the Customer Service Representative (CSR) supports daily store operations while upholding the company’s commitment to exceptional customer service. The CSR is responsible for cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for customers. The role represents H&S Energy and aims to create a positive guest experience through friendly interactions, product knowledge, and efficient service. The position includes customer service and checkout duties, cash handling and register operations, stocking and merchandising, preparing and maintaining food and beverage stations, and cleaning and maintaining the facility. The CSR follows food-safety procedures, workplace safety protocols, emergency response procedures, and assigned shift checklists, and performs other job-related duties as assigned by management. Shifts listed are 10:30 AM–7:00 PM or 1:30 PM–10:00 PM.

Requirements

Strong customer service and communication skills.
Ability to multitask and stay organized in a fast-paced setting.
Self-motivated and dependable, with strong follow-through and attention to detail.
Ability to follow direction, take initiative, and maintain professionalism under pressure.
Comfort using computers and POS systems.
Flexible availability, including nights, weekends, and holidays.
Ability to work effectively in a team environment.
Frequent standing, walking, bending, and lifting up to 50 lbs.
Ability to use hands, arms, and vision to operate POS systems and restock merchandise.
Ability to work indoors and outdoors in various weather conditions.
Ability to communicate clearly and effectively in person and over the phone.
Ability to perform duties in an environment with cleaning chemicals, fuel fumes, and typical retail fuel-environment noise.

Nice To Haves

High school diploma or equivalent preferred.
Previous experience in retail, food service, or customer-facing roles preferred.
Basic knowledge of POS systems and cash-handling procedures.
CPR and First Aid training is a plus.
Basic Microsoft Office skills are a plus.

Responsibilities

Greet customers professionally and create a welcoming environment.
Provide friendly, efficient, and accurate checkout service and follow the company’s Four Steps of Customer Service.
Communicate promotions, loyalty programs, and product recommendations to customers.
Represent the company professionally in appearance, communication, and conduct.
Operate the POS system for cash, credit, and debit transactions; issue correct change and receipts and process refunds or exchanges according to company policy.
Perform safe drops, cash counts, and end-of-shift drawer balancing according to procedures.
Verify identification for age-restricted purchases and credit transactions.
Stock shelves, coolers, and displays; maintain product organization, pricing, signage, and promotional materials.
Remove expired, damaged, or recalled products and report discrepancies to the Station Manager.
Keep the sales floor, counters, and displays neat, clean, and uncluttered.
Prepare and maintain self-serve and ready-to-eat food and beverage stations, including coffee, fountain, and roller grill stations.
Follow food-safety, sanitation, and temperature guidelines; regularly clean and sanitize equipment.
Maintain the cleanliness of the facility, including restrooms, fueling areas, and trash disposal.
Refill windshield washer stations, paper towels, and squeegees at the pumps.
Follow safety procedures and emergency response protocols, including knowledge of shutoff systems.
Immediately report equipment malfunctions and safety hazards to management.
Follow the assigned shift duties checklist.
Understand and assist with car wash operations, if applicable.
Perform other job-related duties as assigned by management.