games support tech

Dave & Buster's Inc.•Baltimore, MD

18h•$15 - $20

About The Position

Gaming Support Techs, also called Midway Techs, are responsible for repairing and maintaining the building’s games, simulators, and technical equipment. They assist Guests and maintain ideal player conditions in the midway. The role also supports a positive Guest experience by providing timely service, answering questions, and keeping games, merchandise, and work areas clean, stocked, organized, and ready for use. Team Members may also assist with general store maintenance and other Team Members as needed. The position requires working days, nights, and/or weekends as needed in a noisy, fast-paced environment. Physical duties include working from an extension ladder, moving throughout the facility, standing for long periods, and lifting and carrying up to 30 pounds. Technical and/or electrical skills are preferred but not required. Applicants must be at least 18 years of age.

Requirements

Must be at least 18 years of age.
Must be able to clearly communicate with Guests and other Team Members.
Must be able to work days, nights, and/or weekends as required.
Must be able to work off an extension ladder.
Must be able to move about the facility and stand for long periods.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to work in a noisy, fast-paced environment with distracting conditions.

Nice To Haves

Technical and/or electrical skills are preferred but not required.

Responsibilities

Repair and maintain amusement equipment, games, simulators, and technical equipment in a timely manner.
Load and refill tickets in redemption games and secure ticket storage areas.
Assist Guests with requests, answer questions, make recommendations, and provide timely service while communicating wait times and other information.
Greet Guests with a positive attitude, check on their satisfaction when they leave, invite them to return, and notify a Manager about Guests who appear unhappy.
Keep midway games clean, unobstructed, and organized, and maintain ideal player conditions.
Stock, display, and secure merchandise; conduct merchandise inventory during and after shifts when applicable.
Check and restock necessary supplies, bring areas up to standard, and discuss problem areas with a Manager.
Position and set up displays to increase Guest traffic and promote sales.
Assist with daily maintenance and organization of the tech room and storage areas.
Perform daily, weekly, monthly, and quarterly game maintenance as directed by management, safely and efficiently.
Assist with general store maintenance and support other Team Members as needed.
Keep the immediate supervisor informed of significant problems or unusual matters and take corrective action or suggest alternatives when appropriate.
Maintain cooperative and productive working relationships with other Team Members.