Games Support Tech

Dave & Buster's Inc.•Port St. Lucie, FL

8d•$15 - $19

About The Position

Games Support Techs, also called Gaming Support Techs or Midway Techs, are responsible for repairing and maintaining the building, including games, simulators, and technical equipment. They assist Guests and maintain ideal player conditions in the midway. The role supports a fun, well-maintained environment and provides timely, accurate service to Guests, Team Members, and Managers. The position includes maintaining amusement equipment and games, stocking and securing merchandise and supplies, keeping the Midway and technical storage areas clean and organized, and performing scheduled game maintenance and general store maintenance. Team Members work days, nights, and/or weekends as required in a noisy, fast-paced environment. Technical and/or electrical skills are preferred but not required. The listed salary range is 15–19.

Requirements

Must be at least 18 years of age.
Must be able to clearly communicate with Guests and other Team Members.
Must work days, nights, and/or weekends as required.
Must be able to work off an extension ladder.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to move about the facility and stand for long periods.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.

Nice To Haves

Technical and/or electrical skills.

Responsibilities

Repair and maintain amusement equipment, games, simulators, and technical equipment in a timely manner.
Assist Guests with requests and questions, make recommendations, communicate wait times and other information, and provide a positive Guest experience.
Load and refill tickets in redemption games and secure ticket storage areas.
Inform the immediate supervisor of significant problems or unusual matters and take corrective action or suggest alternatives when appropriate.
Notify a Manager when a Guest appears unhappy.
Stock, display, and secure merchandise in storage areas, and conduct merchandise inventory during and after shifts when applicable.
Check and restock necessary supplies, bring work areas up to standard, and discuss problem areas with a Manager.
Review Midway games for cleanliness and organization, keeping games clean and unobstructed.
Position and set up displays to increase Guest traffic and promote sales.
Assist with daily maintenance and organization of the technical room and storage areas.
Perform daily, weekly, monthly, and quarterly game maintenance as directed by management, efficiently and safely.
Assist with general store maintenance and support other Team Members as needed.
Maintain a cooperative and harmonious working relationship with other Team Members.
Greet Guests upon entering the Midway, bid farewell when they leave, check that their experience was satisfactory, and invite them to return.