Games Support Tech

Dave & Buster's•Tampa, FL

23h•$15 - $20

About The Position

Gaming Support Techs, also called Midway Techs, repair and maintain the building’s games, simulators, and technical equipment. They assist Guests and maintain ideal player conditions in the midway. The role combines equipment upkeep and general store maintenance with Guest service, merchandise handling, and maintaining clean, organized game and storage areas. Team Members work days, nights, and/or weekends as required in a noisy, fast-paced environment.

Requirements

Must be at least 18 years of age.
Must be able to clearly communicate with Guests and other Team Members.
Must be able to work days, nights, and/or weekends as required.
Must be able to work off an extension ladder.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to move about the facility and stand for long periods.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.

Nice To Haves

Technical and/or electrical skills are preferred, but not required.

Responsibilities

Deliver a positive Guest experience and communicate with Guests, Team Members, Managers, and the immediate supervisor.
Repair and maintain amusement equipment in a timely manner, and perform scheduled game maintenance as directed by management.
Load and refill tickets in redemption games, securing ticket storage areas.
Assist Guests with requests and questions, make recommendations, and notify a Manager when a Guest appears unhappy.
Stock, display, and secure merchandise; conduct merchandise inventory during and after shifts when applicable; and check that necessary supplies are restocked.
Maintain cleanliness and organization of midway games, ensuring games are clean and unobstructed.
Position and set up displays to increase Guest traffic and promote sales.
Assist with daily maintenance and organization of the tech room and storage areas.
Assist with general store maintenance as directed by management.
Inform the immediate supervisor of problems or unusual matters and take corrective action or suggest alternatives where appropriate.
Assist other Team Members as needed and foster a cooperative working relationship.
Greet Guests, ensure their visit was satisfactory, invite them to return, and bid farewell as they leave.