Support Tech

Dave & Buster's Inc.•Chattanooga, TN

1d•$7 - $18

About The Position

Gaming Support Techs, also called Midway Techs, are responsible for repairing and maintaining the building’s games, simulators, and technical equipment. They assist Guests and maintain ideal player conditions in the Midway. The role combines equipment maintenance and general store upkeep with Guest service, merchandise handling, and support for other Team Members. Technical and/or electrical skills are preferred but not required. Applicants must be at least 18 years of age.

Requirements

Must be at least 18 years of age.
Must be able to communicate clearly with Guests and other Team Members.
Must work days, nights, and/or weekends as required.
Must be able to work from an extension ladder.
Must be able to move about the facility and stand for long periods.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to work in a noisy, fast-paced environment with distracting conditions.

Nice To Haves

Technical and/or electrical skills are preferred, but not required.

Responsibilities

Deliver a positive Guest experience in an environment featuring food, drinks, and games.
Keep the immediate supervisor informed about problems or significant unusual matters, and take corrective action or suggest alternatives as appropriate.
Provide timely, accurate service and communicate wait times and other information to Guests, Team Members, and Managers.
Greet Guests positively and enthusiastically, including welcoming them to the Midway.
Repair and maintain amusement equipment in a timely manner.
Load and refill tickets in redemption games and secure ticket storage areas.
Assist Guests with requests and questions and make recommendations.
Bid farewell to departing Guests, check that their experience was satisfactory, and invite them to return.
Notify a Manager about Guests who appear unhappy.
Stock, display, and secure merchandise in storage areas.
Conduct merchandise inventory during and after shifts, if applicable.
Check and restock supplies, maintain areas to standard, and discuss problem areas with a Manager.
Review Midway game cleanliness and organization and ensure games are clean and unobstructed.
Position and set up displays to increase Guest traffic and promote sales.
Assist with daily maintenance and organization of the tech room and storage areas.
Perform daily, weekly, monthly, and quarterly game maintenance safely and efficiently as directed by management.
Assist with general store maintenance as directed by management.
Assist other Team Members as needed.
Maintain cooperative and harmonious working relationships with other Team Members.