Games Support Tech

Dave & Buster's Inc.•Tampa, FL

2d•$15 - $20

About The Position

Dave & Buster’s Games Support Techs, also referred to as Gaming Support Techs or Midway Techs, repair and maintain the building’s games, simulators, and technical equipment. They assist Guests and help maintain ideal player conditions in the Midway. The role includes providing Guest service, maintaining games and merchandise areas, and supporting general store maintenance. Technical and/or electrical skills are preferred but not required. Applicants must be at least 18 years of age.

Requirements

Must be at least 18 years of age.
Must be able to clearly communicate with Guests and other Team Members.
Must be able to work days, nights, and/or weekends as required.
Must be able to work off an extension ladder.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to move about the facility and stand for long periods.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.

Nice To Haves

Technical and/or electrical skills are preferred, but not required.

Responsibilities

Deliver an enjoyable Guest experience in an appropriate environment.
Keep the immediate supervisor informed of significant problems or unusual matters and take corrective action or suggest alternatives as needed.
Provide timely, accurate service; manage wait times and communicate with Guests, Team Members, and Managers.
Greet Guests positively, assist with requests and questions, make recommendations, and bid farewell while inviting them to return.
Repair and maintain amusement equipment in a timely manner.
Load and refill tickets in redemption games and secure ticket storage areas.
Notify a Manager when a Guest appears unhappy.
Stock, display, and secure merchandise; conduct merchandise inventory during and after shifts when applicable.
Check and restock supplies, bring areas up to standard, and discuss problem areas with a Manager.
Review Midway game cleanliness and organization and ensure games are clean and unobstructed.
Position and set up displays to increase Guest traffic and promote sales.
Assist with daily maintenance and organization of the tech room and storage areas.
Perform daily, weekly, monthly, and quarterly game maintenance safely and efficiently as directed by management.
Assist with general store maintenance as directed by management.
Assist other Team Members and maintain cooperative working relationships.