Game Master - Front Desk

Red Door Escape Room - Temecula•Temecula, CA

12d•Onsite

About The Position

The Game Master is a guest-facing hospitality role responsible for creating an exciting, welcoming, and memorable experience from guests’ arrival through departure. The role serves as host, guide, problem-solver, and supporter while working with teammates to keep the location running smoothly, safely, and ready for the next group. Game Masters also support Red Door Escape Room and Game Show Studio experiences, maintain guest-facing areas, reset experiences, and complete assigned operational tasks.

Requirements

Must be at least 18 years old.
Must be able to reliably report to the location for scheduled shifts.
Must be available to work at least two weekend days each week; the company defines the weekend as Friday through Sunday.
Must be available to work evenings as needed and holidays when locations operate.
Regular and reliable attendance is essential.
Guest-focused and passionate about creating great experiences.
Friendly, enthusiastic, and comfortable engaging with new people.
Able to use critical-thinking and problem-solving skills.
Confident speaking in front of individuals and groups.
Clear and effective communicator.
Dependable, punctual, and responsible.
Team-oriented and willing to help teammates.
Comfortable in a fast-paced, high-energy environment and able to manage multiple priorities while staying focused.
Comfortable using computers and learning new technology.
Coachable and willing to learn new responsibilities.
Able to adapt to different personalities and situations.
Able to perform essential job functions, with or without reasonable accommodation, including extended standing and walking, bending, reaching, crouching, moving around the location, and lifting, carrying, pushing, or moving items weighing up to 25 pounds.
Able to perform light cleaning, experience resets, and basic maintenance tasks and use computers, monitors, and other equipment required to operate the experiences.

Nice To Haves

Experience in hospitality, entertainment, retail, or customer service.

Responsibilities

Welcome guests with energy, enthusiasm, and genuine hospitality.
Explain rules, guidelines, and storylines clearly and engagingly to individuals and groups.
Build connections with guests and look for ways to make their experience memorable.
Check guests in using the scheduling and reservation platform.
Process credit and debit card payments accurately.
Sell location-driven offers, including return visits, additional experiences, gift cards, and other available products.
Answer questions about experiences, reservations, pricing, and other offerings.
Assist with basic social media activities, including capturing and sharing guest or location content as directed.
Keep the front desk and guest-facing areas clean, organized, and ready for guests.
Monitor guests’ progress during their experience while remaining focused and attentive.
Learn the experiences, storylines, characters, and products to guide guests confidently.
Develop knowledge of the location’s Red Door Escape Room and Game Show Studio experiences.
Work collaboratively with teammates and demonstrate company values.
Complete assigned cleaning, maintenance, and operational tasks during downtime.
Reset experiences accurately and promptly so rooms are ready for the next group.
Assist with light maintenance, such as touch-up painting and basic prop repairs.