Game Show Host and Front Desk Lead
About The Position
Great Big Game Show is a real-life game show experience where two teams play classic mini-games with a live host. The Game Show Host and Front Desk Lead is a guest-facing, performance-based role combining hosting with front desk guest service. The role suits people who enjoy working with guests in a high-energy, fast-paced environment and take pride in creating welcoming, memorable experiences. Hosts introduce games, provide commentary, track points, celebrate winning teams, and help every guest feel included. The position also includes checking in guests, managing reservations, coordinating show operations, supporting the team, and maintaining the facility. Employees receive a week of training before hosting a show solo, as well as quarterly feedback on their shows. The role is based at Opry Mills Mall in Nashville, Tennessee. Both part-time and full-time positions are available. The starting pay is $16 per hour, with opportunities for pay increases through the career path: Guest Experience Leader at $16 per hour, Assistant Manager in Training at $17 per hour, Assistant Manager at $18 per hour, and General Manager in a salaried position. General Manager salary and potential bonus and salary increases vary by location and tenure. Growth depends on performance, availability, and alignment with the company's Mission, Vision, and Values.
Requirements
- A guest-focused mindset.
- Availability to work nights, weekends, and holidays.
- Comfort speaking to and leading groups of 2–14 guests.
- Ability to meet the listed physical requirements.
- Reliability, coachability, and a team-oriented approach.
Nice To Haves
- Prior hosting, performance, customer service, or hospitality experience.
Responsibilities
- Uphold current and new company service and hospitality standards.
- Deliver upbeat, conversational introductions and explain each mini-game clearly and enthusiastically.
- Improvise fun, family-friendly commentary for guests of all ages.
- Track points, award winners, celebrate with guests, and deliver an engaging recap at the end of each experience.
- Resolve service failures immediately and graciously.
- Check in guests for their game show and prepare them for the experience.
- Connect with guests through welcoming body language and open-ended questions.
- Make and change reservations in person and over the phone, and book guests and reservations.
- Maintain a clean lobby and keep games and the facility clean.
- Coordinate show start times with team members and guests, and coordinate team member breaks.
- Communicate with the management team, whether they are in the store or not.
- Open and close the store.
- Uphold company standards by redirecting and encouraging team members using Continuous, Gracious Pressure.
- Address minor maintenance issues and manage cash and inventory.
- Ensure each guest has a five-star experience and leaves happy.
- Use host software to operate game shows in a studio.
- Reset studios accurately and efficiently using setup sheets.
- Restock inventory and complete required reports.
- Capture guest moments and create and send highlight videos.
- Manage time effectively to keep assigned games on schedule.
- Comply with uniform standards.
Benefits
- 401(k) and matching for eligible full-time team members.
- Medical coverage for eligible full-time team members.
- Vision coverage for eligible full-time team members.
- Dental coverage for eligible full-time team members.
- Employee discount.
- Flexible spending account for eligible full-time team members.
- Life insurance for eligible full-time team members.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
