Game Show and Front Desk Host
About The Position
Great Big Game Show hosts create an engaging, high-energy experience for guests in a live game-show setting. The role combines hosting games and front-desk guest service. Hosts introduce mini-games, provide family-friendly commentary, track points, crown winners, and make guests feel welcomed and included. Front-desk work includes checking in guests, handling reservations, coordinating show times and team breaks, maintaining the lobby, and supporting store operations. The position also involves operating host software, resetting studios, maintaining cleanliness and inventory, completing reports, creating highlight videos, and keeping assigned games on schedule. The job is guest-facing and performance-based. Employees receive a week of training before hosting a show independently and get quarterly feedback on their shows. The company describes opportunities to advance into leadership roles, potentially as soon as 3–12 months, based on performance, availability, and alignment with its mission, vision, and values. The position is hourly and non-exempt, with part-time and full-time options. Starting pay is listed as $17.50 per hour, with a career path that lists Host at $16.50, Guest Experience Leader at $17.50, Assistant Manager in Training at $18.50, Assistant Manager at $19.50, and General Manager as salaried, with potential bonus and salary increases based on tenure.
Requirements
- Guest-focused mindset.
- Availability to work nights, weekends, and holidays.
- Comfortable speaking to and leading groups of 2–14 guests.
- Able to stand for up to six game shows per shift, lift 30–40 pounds, bend, crawl, and move around a live studio set.
- Reliable, coachable, and team-oriented.
- No prior experience is required; training is provided.
Nice To Haves
- Prior hosting, performance, customer service, or hospitality experience.
Responsibilities
- Uphold current and new company service and hospitality standards.
- Deliver upbeat, conversational introductions and clearly and enthusiastically introduce each mini-game.
- Improvise fun, family-friendly commentary for guests of all ages.
- Track points, award winners, celebrate with guests, and deliver an engaging outro recap.
- Resolve service failures promptly and graciously.
- Check in guests and prepare them for the game show.
- Follow company uniform standards.
- Connect with guests through welcoming body language and open-ended questions.
- Make and change reservations in person and over the phone.
- Maintain a clean lobby and book guests and reservations.
- Coordinate show start times with team members and guests, and coordinate team-member breaks.
- Communicate with the management team, including when managers are not in the store.
- Open and close the store.
- Uphold company standards by coaching and redirecting team members using “Continuous, Gracious Pressure.”
- Address minor maintenance issues and manage cash and inventory.
- Ensure each guest has a five-star experience and leaves happy.
- Use host software to operate game shows in a studio.
- Reset studios accurately and efficiently using setup sheets.
- Maintain cleanliness of games and the facility, restock inventory, and complete required reports.
- Capture guest moments and create and send highlight videos.
- Manage time effectively to stay on schedule for assigned games.
Benefits
- 401(k) and matching for eligible full-time team members.
- Medical, vision, and dental coverage for eligible full-time team members.
- Employee discount.
- Flexible spending account.
- Life insurance.
- A week of training before hosting a show independently.
- Quarterly feedback on shows.
- Opportunities to grow into leadership roles.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
