Game Master - Front Desk

Red Door Escape Room - Plano • Plano, TX

23d

About The Position

The Game Master provides a six-star guest experience by serving as an enthusiastic, pleasant host in Red Door Escape Room’s immersive, lighthearted environment. The role is based on social skills and making genuine connections with guests; gaming experience is not required.

Game Masters welcome and excite players, explain rules and storylines, and monitor teams as they progress through escape room experiences. They adapt hints and guidance to different situations and guest personalities, bring the venue’s connected stories and characters to life, and create memorable moments for guests. They celebrate successful teams and encourage teams that do not finish in time. During downtime, they collaborate with the team on maintenance and improvement tasks, such as touch-up painting and prop repair.

Requirements

• Customer-service orientation.
• Strong, confident personality.
• Enthusiastic and positive attitude.
• Strong interpersonal communication skills and ability to articulate clearly.
• Punctuality and responsibility.
• Team-player mentality.
• Ability to work in a fast-paced environment.
• Basic knowledge and understanding of computers.
• Willingness to grow and learn in roles beyond the immediate position.
• Availability to work weekends and evenings.
• Must be at least 18 years old.

Nice To Haves

• Knowledge or skills in technology or gaming may be a plus, but are not required.

Responsibilities

• Build excitement for players and set the tone for each experience.
• Speak to and guide large groups, communicating rules, guidelines, and storylines in an engaging way.
• Monitor teams’ progress using control-room monitors and stay alert and focused.
• Adapt to different situations and personality types, providing hints or clues to guide players.
• Learn the position and help immerse guests in the venue’s connected storylines and characters.
• Create special moments for guests and end each experience on a positive note, whether or not the team succeeds.
• Work collaboratively and follow company values.
• Complete maintenance projects and tasks during downtime, such as touch-up painting and prop repair.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed