Game Master - Front Desk

Red Door Escape Room - Topanga•Los Angeles, CA

94d•Onsite

About The Position

The Game Master position at Red Door Escape Room focuses on providing an exceptional guest experience, heavily relying on social skills. Game Masters act as enthusiastic, pleasant guides and "hosts" in the exciting atmosphere of the escape rooms, making genuine connections with guests. The role involves setting the tone for each experience, communicating rules and storylines excitingly, and introducing guests to return offers. Game Masters accurately guide and assist teams by monitoring progress through control room screens, adapting to different situations and personalities to provide hints and clues. They foster a fun and immersive experience by becoming knowledgeable in all aspects of the position, immersing themselves and guests in the storylines and characters. They create special moments, like encouraging guests to dance or sing for hints, and end all experiences on a high note, celebrating successes or offering encouragement. The role also involves working collaboratively in a creative team environment, adhering to company values, and utilizing downtime for maintenance projects like touch-up painting or prop repair.

Requirements

Available to work a minimum of 2 weekend days per week (Saturday and Sunday preferred) plus 3 weekday shifts, with stable availability for at least 6 months.
Evening availability required; most shifts end between 9 pm and 12:15 am.
Customer service-oriented.
Strong confident personalities.
Enthusiastic and positive attitude.
Strong interpersonal communication skills and the ability to articulate clearly.
Punctual and responsible.
Possesses a team player mentality.
Works well in a fast-paced environment.
Basic knowledge and understanding of computers.
Willing to grow and learn in various roles outside of the immediate position.
Must be 18 years of age or older.

Nice To Haves

No knowledge/skills of technology, or "gaming" is required, but may be a plus.

Responsibilities

Set the tone for every experience by hyping up players for their adventure.
Communicate rules, guidelines, and storylines in an exciting way.
Introduce guests to return offers and next-episode options at the end of every experience.
Accurately guide and assist teams by being alert, sharp, and focused on team progress through monitors in the control room.
Survey and adapt to different situations and personality types to provide necessary service in the form of hints or clues.
Foster the fun and immersive experience for guests by becoming knowledgeable in all aspects of the position and immersing guests into the world through storylines and characters.
Find special moments to create during every experience.
End all experiences with a high note, whether the team has success or not.
Work together and live by company values.
Use downtime by completing maintenance projects or tasks to improve the life of episodes, such as touch-up painting or prop repair.