Game Guide Seasonal

The Escape Game • San Diego, CA

2h • $0 - $18 • Onsite

About The Position

Game Guides at The Escape Game are hospitality experts who anticipate and serve guests’ needs. They lead groups of 2–12 guests through immersive escape-room games, introduce the experience in an upbeat and conversational way, and help guests of all ages have a fun, memorable visit. During gameplay, they use TEG software to monitor progress and assist guests. After each game, they celebrate with guests, recap the experience, and reset game components accurately and efficiently.

This seasonal role is located in the Gaslamp Quarter. It starts in November or December and concludes by January 15, 2027. The role requires flexible availability, including nights, weekends, and/or holidays, and involves physical activity and timely game resets. Listed benefits apply to full-time team members.

Requirements

• Flexible availability to work nights, weekends, and/or holidays.
• Ability to handle job-related physical activity, including deep cleaning, painting, standing, crawling, bending, lifting 30–40 lbs, and minor game repairs.
• Ability to use small tools and strong magnets when resetting games.
• Ability to quickly reset numerous locks, drawers, shelves, and game components within training-defined time frames.
• Excellent communication skills when speaking with guests.
• Ability to align with TEG’s Uniform Standards.

Responsibilities

• Embody the company’s mission, vision, and values during every shift.
• Lead groups of 2–12 in fun, friendly conversation.
• Collect information and make meaningful connections with guests.
• Explain TEG games and products enthusiastically.
• Use Game Guide software to monitor games and assist guests.
• Use HMI (Human-Machine Interface) to operate games.
• Recap the experience during the outro.
• Ensure game components function properly.
• Accurately reset games using setup sheets.
• Clean games and the facility.
• Stay on schedule through timely work and strong time management.
• Restock inventory.
• Complete necessary reports.
• Resolve service failures immediately and graciously.
• Ensure each guest has a five-star experience and leaves happy.

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Employee discount
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Flexible schedule

What This Job Offers

• Education Level: No Education Listed