Game Guide Seasonal

The Escape Game•The Colony, TX

3h•$0 - $13•Onsite

About The Position

The Game Guide is a seasonal hospitality role at The Escape Game in Grandscape. The position starts in November or December and concludes by January 15, 2027. Game Guides lead guests through immersive escape-room games, welcoming groups of 2–12 with an upbeat, conversational introduction and helping guests of all ages enjoy a fun, memorable visit. During gameplay, they use company software to monitor team progress and assist guests. After the game, they recap the experience, celebrate with guests, and accurately and efficiently reset game components. Game Guides help deliver an excellent guest experience while supporting daily operations. Their work includes maintaining game components and the facility, cleaning, restocking inventory, completing reports, staying on schedule, and resolving service failures promptly and graciously. The role requires flexible availability, including nights, weekends, and/or holidays, and involves physical tasks such as standing, crawling, bending, deep cleaning, painting, lifting 30–40 pounds, and minor game repairs.

Requirements

Flexible availability to work nights, weekends, and/or holidays.
Ability to perform job-related physical activity, including deep cleaning, painting, standing, crawling, bending, lifting 30–40 pounds, and minor game repairs.
Ability to use small tools and strong magnets when resetting games.
Ability to reset numerous locks, drawers, shelves, and game components quickly within training timeframes.
Excellent communication skills when speaking with guests.
Alignment with The Escape Game's Uniform Standards.

Responsibilities

Lead groups of 2–12 guests in fun, friendly conversation.
Collect information from guests and make meaningful connections.
Explain The Escape Game's games and products enthusiastically.
Use Game Guide software to monitor games and assist guests.
Use HMI (Human-Machine Interface) to operate games.
Give guests a recap of the experience during the outro.
Ensure game components function properly.
Accurately reset games using setup sheets.
Clean games and the facility.
Stay on schedule for assigned games and demonstrate effective time management.
Restock inventory and complete necessary reports.
Resolve service failures immediately and graciously.
Help ensure every guest has a five-star experience and leaves happy.
Use small tools and strong magnets when resetting games, and quickly reset locks, drawers, shelves, and other components within training timeframes.
Embody the company's mission, vision, and values during every shift.
Follow The Escape Game's Uniform Standards.