Game Guide Seasonal

The Escape Game • Torrance, CA

1h • $0 - $17 • Onsite

About The Position

Game Guides at The Escape Game are hospitality-focused team members who lead guests through immersive escape room experiences. They introduce groups of 2–12 guests to the games, build rapport with guests of all ages, monitor gameplay using TEG software, and help make each visit fun and memorable. After each game, they celebrate with guests and reset game components accurately and efficiently.

This seasonal position is located at Del Amo Fashion Center. It is expected to start in November or December and conclude by January 15, 2027. The role requires flexible availability, including nights, weekends, and/or holidays, and involves physical activity such as cleaning, standing, crawling, bending, lifting, and minor game repairs.

Requirements

• Flexible availability to work nights, weekends, and/or holidays.
• Ability to handle job-related physical activity, including deep cleaning, painting, standing, crawling, bending, lifting 30–40 lbs, and minor game repairs.
• Ability to use small tools and strong magnets when resetting games.
• Ability to reset numerous locks, drawers, shelves, and game components within training-specified time frames.
• Excellent communication skills when speaking with guests.
• Ability to align with TEG's Uniform Standards.

Responsibilities

• Embody the company's mission, vision, and values during every shift.
• Lead groups of 2–12 guests in friendly conversation.
• Collect information and build meaningful connections with guests.
• Explain The Escape Game's games and products enthusiastically.
• Use Game Guide software to monitor games and assist guests.
• Use the Human-Machine Interface (HMI) to operate games.
• Recap the experience during the outro.
• Ensure game components function properly.
• Reset games accurately using setup sheets.
• Clean games and the facility.
• Manage time effectively and keep assigned games on schedule.
• Restock inventory.
• Complete necessary reports.
• Resolve service failures immediately and graciously.
• Help ensure each guest has a five-star experience and leaves happy.
• Reset locks, drawers, shelves, and game components within time frames outlined in training.

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Employee discount
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Flexible schedule

What This Job Offers

• Education Level: No Education Listed