Game Guide Seasonal
About The Position
Game Guides at The Escape Game are hospitality-focused team members who anticipate guests’ needs, provide enthusiastic service, and help make each visit fun and memorable. They lead groups of 2–12 guests through immersive escape-room games, introducing the experience in an upbeat, conversational way and connecting with guests of all ages. During gameplay, Game Guides use company software to monitor team progress and assist guests, and use a human-machine interface to operate the games. Afterward, they recap and celebrate the experience with guests, then reset game components accurately and efficiently. This is a seasonal role starting in November or December and concluding by January 15, 2027. The position is located at University Town Center.
Requirements
- Flexible availability to work nights, weekends, and/or holidays.
- Ability to perform job-related physical activities, including deep cleaning, painting, standing, crawling, bending, lifting 30–40 pounds, and minor game repairs.
- Ability to use small tools and strong magnets when resetting games.
- Ability to reset numerous locks, drawers, shelves, and game components quickly within training-established time frames.
- Excellent communication skills when speaking with guests.
- Ability to align with The Escape Game’s Uniform Standards.
Responsibilities
- Embody the company’s mission, vision, and values during every shift.
- Lead groups of 2–12 guests in friendly conversation and make meaningful connections with them.
- Explain the company’s games and products enthusiastically.
- Use Game Guide software to monitor games and assist guests.
- Use the human-machine interface to operate games.
- Give guests a recap of their experience after the game.
- Ensure game components function properly.
- Accurately reset games using setup sheets and within the time frames specified in training.
- Clean games and the facility.
- Manage time and stay on schedule for assigned games.
- Restock inventory and complete necessary reports.
- Resolve service failures promptly and graciously.
- Help ensure every guest has a five-star experience and leaves happy.
Benefits
- Benefits listed are for full-time team members: 401(k), 401(k) matching, health insurance, employee discount, vision insurance, dental insurance, flexible spending account, life insurance, and flexible schedule.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
