Game Guide Seasonal

The Escape Game • Orange, CA

3h • $0 - $17 • Onsite

About The Position

Game Guides at The Escape Game provide hospitality to guests participating in immersive escape-room games. They lead groups of 2–12 guests through the experience, introduce the game in an upbeat and conversational way, and connect with guests of all ages to make their visit fun and memorable. During gameplay, they use company software to monitor team progress and assist guests. Afterward, they recap and celebrate the experience with guests, then reset game components accurately and efficiently.

This seasonal position is located at the Outlets at Orange. It starts in November or December and concludes by January 15, 2027. The role requires flexible availability, including nights, weekends, and/or holidays, and involves physical tasks such as cleaning, painting, standing, crawling, bending, lifting 30–40 pounds, and minor game repairs. Benefits listed are for full-time team members.

Requirements

• Flexible availability to work nights, weekends, and/or holidays.
• Ability to perform physical activities including deep cleaning, painting, standing, crawling, bending, lifting 30–40 pounds, and minor game repairs.
• Ability to use small tools and strong magnets when resetting games.
• Ability to reset numerous locks, drawers, shelves, and game components within the time frames outlined in training.
• Excellent communication skills when speaking with guests.
• Ability to align with the company’s Uniform Standards.

Responsibilities

• Embody the company’s mission, vision, and values during every shift.
• Lead groups of 2–12 guests in fun, friendly conversation.
• Collect information and make meaningful connections with guests.
• Explain the company’s games and products enthusiastically.
• Use Game Guide software to monitor games and assist guests.
• Use the Human-Machine Interface (HMI) to operate games.
• Recap the experience during the outro.
• Ensure game components function properly.
• Use setup sheets to reset games accurately.
• Clean games and the facility.
• Manage time and stay on schedule for assigned games.
• Restock inventory.
• Complete necessary reports.
• Resolve service failures immediately and graciously.
• Help ensure every guest has a five-star experience and leaves happy.

Benefits

• Benefits for full-time team members: 401(k), 401(k) matching, health insurance, employee discount, vision insurance, dental insurance, flexible spending account, life insurance, and flexible schedule.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed