Game Guide Seasonal
About The Position
Game Guides at The Escape Game provide a welcoming, upbeat, and memorable guest experience by leading groups of 2–12 through immersive escape-room games. They introduce the experience, connect with guests of all ages, explain games and products, and use software to monitor team progress and assist guests during gameplay. After each game, they celebrate with guests, recap the experience, and reset game components accurately and efficiently. This seasonal position is based at Area 15, starts in November or December, and concludes by January 15, 2027. Game Guides help maintain operational excellence by checking and resetting games, cleaning the games and facility, restocking inventory, completing reports, and keeping assigned games on schedule. They are also expected to resolve service failures graciously and ensure each guest leaves happy.
Requirements
- Flexible availability to work nights, weekends, and/or holidays.
- Ability to perform job-related physical activity, including deep cleaning, painting, standing, crawling, bending, lifting 30–40 pounds, and minor game repairs.
- Ability to use small tools and strong magnets when resetting games.
- Ability to reset numerous locks, drawers, shelves, and game components quickly within time frames specified in training.
- Excellent communication skills when speaking with guests.
- Ability to align with The Escape Game’s Uniform Standards.
Responsibilities
- Lead groups of 2–12 guests in friendly conversation and provide an upbeat introduction to the experience.
- Collect information from guests and make meaningful connections.
- Explain The Escape Game’s games and products enthusiastically.
- Use Game Guide software to monitor gameplay and assist guests.
- Use the Human-Machine Interface (HMI) to operate games.
- Recap the experience for guests during the outro.
- Ensure game components function properly and reset games accurately using setup sheets.
- Clean games and the facility.
- Keep assigned games on schedule through timely work and effective time management.
- Restock inventory and complete necessary reports.
- Resolve service failures immediately and graciously.
- Help ensure every guest has a five-star experience and leaves happy.
- Represent the company’s mission, vision, and values during every shift.
Benefits
- The listed benefits are for full-time team members: 401(k), 401(k) matching, health insurance, employee discount, vision insurance, dental insurance, flexible spending account, life insurance, and flexible schedule.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
