Game Guide Seasonal

The Escape Game•San Antonio, TX

2h•$0 - $12•Onsite

About The Position

Game Guides provide a welcoming, upbeat hospitality experience for guests at The Escape Game. They lead groups of 2–12 through immersive escape-room games, introduce the experience conversationally, and help guests of all ages enjoy a fun and memorable visit. During gameplay, they use Game Guide software to monitor team progress and assist guests. After each game, they recap and celebrate the experience with guests, then accurately and efficiently reset the game components. This seasonal role is expected to start in November or December and conclude by January 15, 2027. The position is located at The Rim.

Requirements

Flexible availability to work nights, weekends, and/or holidays.
Ability to perform job-related physical activities, including deep cleaning, painting, standing, crawling, bending, lifting 30–40 pounds, and minor game repairs.
Ability to use small tools and strong magnets when resetting games.
Ability to reset numerous locks, drawers, shelves, and game components quickly within time frames outlined in training.
Excellent communication skills when speaking with guests.
Ability to align with TEG’s Uniform Standards.

Responsibilities

Embody the company’s mission, vision, and values during every shift.
Lead groups of 2–12 in friendly conversation and make meaningful connections with guests.
Explain games and products enthusiastically.
Use Game Guide software to monitor games and assist guests.
Use the Human-Machine Interface (HMI) to operate games.
Recap the experience for guests during the outro.
Ensure game components function properly.
Accurately reset games using setup sheets and within required time frames.
Clean games and the facility.
Manage time and stay on schedule for assigned games.
Restock inventory and complete necessary reports.
Resolve service failures immediately and graciously.
Help ensure every guest has a five-star experience and leaves happy.
Perform minor game repairs.