Game Guide Seasonal

The Escape Game•Grapevine, TX

3h•$0 - $12•Onsite

About The Position

Game Guides at The Escape Game are hospitality-focused team members who anticipate and serve guests’ needs while creating fun, memorable visits. They lead groups of 2–12 guests through immersive escape-room games, where players work together to find clues, solve puzzles, and complete a mission before time runs out. Game Guides introduce the experience in an upbeat, conversational way, connect with guests of all ages, and use company software to monitor game progress and assist players. They celebrate with guests after gameplay, recap the experience, and reset game components accurately and efficiently. The role also includes maintaining the games and facility, resolving service failures, and helping ensure every guest leaves happy. This is a seasonal position located at Grapevine Mills. It is expected to start in November or December and conclude by January 15, 2027. The role requires flexible availability, including nights, weekends, and/or holidays, and involves physical tasks such as cleaning, painting, standing, crawling, bending, lifting 30–40 pounds, and minor game repairs.

Requirements

Flexible availability, including nights, weekends, and/or holidays.
Ability to perform job-related physical activity, including deep cleaning, painting, standing, crawling, bending, lifting 30–40 pounds, and minor game repairs.
Ability to use small tools and strong magnets when resetting games.
Ability to reset numerous locks, drawers, shelves, and game components within training-specified time frames.
Excellent communication skills when speaking with guests.
Ability to align with The Escape Game’s Uniform Standards.

Responsibilities

Embody the company’s mission, vision, and values during every shift.
Lead groups of 2–12 guests in friendly conversation.
Collect information and build meaningful connections with guests.
Explain the games and products enthusiastically.
Use Game Guide software to monitor games and assist guests.
Use the Human-Machine Interface (HMI) to operate games.
Recap the experience during the outro.
Ensure game components function properly.
Reset games accurately using setup sheets.
Clean games and the facility.
Stay on schedule for assigned games through punctuality and effective time management.
Restock inventory.
Complete necessary reports.
Resolve service failures immediately and graciously.
Help ensure each guest has a five-star experience and leaves happy.
Use small tools and strong magnets to reset games.
Reset locks, drawers, shelves, and game components within the time frames outlined in training.