Game Guide Seasonal
About The Position
Game Guides are hospitality-focused team members who anticipate guests’ needs, provide enthusiastic service, and help make each visit memorable. They lead guests through immersive escape-room games, setting an upbeat and conversational tone while explaining the experience to groups of 2–12 guests. During gameplay, they use company software and game controls to monitor progress and assist guests. After each game, they celebrate with guests, recap the experience, and reset game components accurately and efficiently. This seasonal role is located at Fisherman’s Wharf. It is expected to start in November or December and conclude by January 15, 2027.
Requirements
- Flexible availability to work nights, weekends, and/or holidays.
- Ability to handle job-related physical activity, including deep cleaning, painting, standing, crawling, bending, lifting 30–40 pounds, and minor game repairs.
- Ability to use small tools and strong magnets when resetting games.
- Ability to quickly reset numerous locks, drawers, shelves, and game components within time frames outlined in training.
- Excellent communication skills when speaking with guests.
- Ability to align with the company’s Uniform Standards.
Responsibilities
- Embody the company’s mission, vision, and values during every shift.
- Lead groups of 2–12 guests in fun, friendly conversation.
- Collect information and make meaningful connections with guests.
- Explain the company’s games and products enthusiastically.
- Use Game Guide software to monitor games and assist guests.
- Use the Human-Machine Interface (HMI) to operate games.
- Recap the experience for guests during the outro.
- Ensure game components function properly.
- Reset games accurately using setup sheets.
- Clean games and the facility.
- Manage time effectively and keep assigned games on schedule.
- Restock inventory.
- Complete necessary reports.
- Resolve service failures immediately and graciously.
- Help ensure every guest has a five-star experience and leaves happy.
Benefits
- 401(k)
- 401(k) matching
- Health insurance
- Employee discount
- Vision insurance
- Dental insurance
- Flexible spending account
- Life insurance
- Flexible schedule
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What This Job Offers
Education Level
No Education Listed
