Game Guide Seasonal
About The Position
Game Guides are hospitality-focused team members who anticipate and meet guests’ needs while helping create a fun, memorable visit. They lead guests through immersive escape-room games, where teams work together to find clues, solve puzzles, and complete a mission before time runs out. Game Guides introduce games to groups of 2–12 guests in an upbeat, conversational manner, connect with guests of all ages, and use company software to monitor gameplay and assist teams. After each game, they recap and celebrate the experience with guests, then accurately and efficiently reset game components. This is a seasonal role beginning in November or December and concluding by January 15, 2027. The position is located at Victoria Gardens.
Requirements
- Flexible availability; the role works nights, weekends, and/or holidays.
- Ability to perform job-related physical activity, including deep cleaning, painting, standing, crawling, bending, lifting 30–40 pounds, and minor game repairs.
- Ability to use small tools and strong magnets when resetting games.
- Ability to reset numerous locks, drawers, shelves, and game components within training-defined time frames.
- Excellent communication skills when speaking with guests.
- Ability to comply with TEG’s Uniform Standards.
Responsibilities
- Lead groups of 2–12 guests in friendly conversation and provide an engaging game introduction.
- Collect information from guests and build meaningful connections.
- Explain the company’s games and products enthusiastically.
- Use Game Guide software to monitor games and assist guests.
- Use the Human-Machine Interface (HMI) to operate games.
- Recap the experience during the outro and celebrate with guests.
- Check that game components function properly.
- Reset games accurately using setup sheets and within required time frames.
- Clean games and the facility.
- Manage time and stay on schedule for assigned games.
- Restock inventory and complete necessary reports.
- Resolve service failures promptly and graciously.
- Help ensure every guest has a five-star experience and leaves happy.
- Represent the company’s mission, vision, and values during every shift.
Benefits
- 401(k)
- 401(k) matching
- Health insurance
- Employee discount
- Vision insurance
- Dental insurance
- Flexible spending account
- Life insurance
- Flexible schedule
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
