Game Guide Seasonal
About The Position
Game Guides are hospitality team members who anticipate and serve guests’ needs and help make their visits fun and memorable. They lead groups of 2–12 guests through immersive escape-room games, introducing the experience and helping guests enjoy the mission of solving puzzles and escaping before time runs out. During gameplay, they use software to monitor team progress and assist guests. After each game, they celebrate with guests, recap the experience, and reset game components accurately and efficiently. This is a seasonal role beginning in November or December and concluding by January 15, 2027. The position is located at The Forum Shops at Caesars.
Requirements
- Flexible availability; the role works nights, weekends, and/or holidays.
- Ability to perform physical activities including deep cleaning, painting, standing, crawling, bending, lifting 30–40 pounds, and minor game repairs.
- Ability to use small tools and strong magnets when resetting games.
- Ability to quickly reset numerous locks, drawers, shelves, and game components within training-defined time frames.
- Excellent communication skills when speaking with guests.
- Ability to align with TEG’s Uniform Standards.
Responsibilities
- Embody the company’s mission, vision, and values during every shift.
- Lead groups of 2–12 guests in fun, friendly conversation.
- Collect information and make meaningful connections with guests.
- Enthusiastically explain games and products.
- Use Game Guide software to monitor games and assist guests.
- Use the Human-Machine Interface (HMI) to operate games.
- Recap the experience for guests in the outro.
- Ensure game components function properly.
- Use setup sheets to reset games accurately.
- Clean games and the facility.
- Stay on schedule for assigned games through punctuality and effective time management.
- Restock inventory and complete necessary reports.
- Resolve service failures immediately and graciously.
- Ensure each guest has a five-star experience and leaves happy.
- Use small tools and strong magnets to reset games, and perform minor game repairs as needed.
Benefits
- 401(k)
- 401(k) matching
- Health insurance
- Employee discount
- Vision insurance
- Dental insurance
- Flexible spending account
- Life insurance
- Flexible schedule
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
