Game Guide Seasonal
About The Position
Game Guides are hospitality-focused team members who anticipate guests’ needs and deliver an upbeat, memorable experience. They lead groups of 2–12 guests through immersive escape-room games, introducing the experience, connecting with guests of all ages, and helping ensure that every guest enjoys the game. During gameplay, Game Guides use company software to monitor team progress and assist guests. After the game, they recap the experience, celebrate with guests, and reset game components accurately and efficiently. This seasonal role is based in Downtown Austin. It is expected to start in November or December and conclude by January 15, 2027. The role requires flexible availability, including nights, weekends, and/or holidays, and involves physical activity such as cleaning, painting, standing, crawling, bending, lifting 30–40 pounds, and minor game repairs.
Requirements
- Flexible availability to work nights, weekends, and/or holidays.
- Ability to perform job-related physical activities, including deep cleaning, painting, standing, crawling, bending, lifting 30–40 pounds, and minor game repairs.
- Ability to use small tools and strong magnets when resetting games.
- Ability to reset numerous locks, drawers, shelves, and game components quickly within time frames outlined in training.
- Excellent communication skills when speaking with guests.
- Ability to align with the company’s Uniform Standards.
Responsibilities
- Lead groups of 2–12 guests in friendly conversation and introduce them to the game experience.
- Collect information from guests and make meaningful connections.
- Explain the company’s games and products enthusiastically.
- Use Game Guide software to monitor games and assist guests.
- Use the Human-Machine Interface (HMI) to operate games.
- Recap the experience for guests and celebrate with them after the game.
- Ensure game components function properly.
- Reset games accurately using setup sheets and within specified time frames.
- Clean games and the facility.
- Stay on schedule for assigned games through timely work and effective time management.
- Restock inventory and complete necessary reports.
- Resolve service failures immediately and graciously.
- Help ensure each guest has a five-star experience and leaves happy.
- Represent the company’s mission, vision, and values during every shift.
Benefits
- 401(k)
- 401(k) matching
- Health insurance
- Employee discount
- Vision insurance
- Dental insurance
- Flexible spending account
- Life insurance
- Flexible schedule
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What This Job Offers
Education Level
No Education Listed
