Game Guide Seasonal

The Escape Game•New Orleans, LA

1h•$0 - $13

About The Position

Game Guides are hospitality-focused team members who anticipate guests’ needs, provide enthusiastic service, and help make each visit memorable. They lead groups of 2–12 guests through The Escape Game’s immersive escape-room experiences, introducing the games in an upbeat, conversational way and connecting with guests of all ages. During gameplay, Game Guides use company software to monitor team progress and assist guests. After the game, they recap and celebrate the experience, then accurately and efficiently reset game components. The role also includes maintaining games and the facility, restocking inventory, completing reports, and promptly resolving service issues. This is a seasonal role that starts in November or December and concludes by January 15, 2027. The location is in the French Quarter. The stated benefits apply to full-time team members.

Requirements

Flexible availability, including nights, weekends, and/or holidays.
Ability to perform job-related physical activities, including deep cleaning, painting, standing, crawling, bending, lifting 30–40 pounds, and minor game repairs.
Ability to use small tools and strong magnets when resetting games.
Ability to reset numerous locks, drawers, shelves, and game components within the time frames outlined in training.
Excellent communication skills when speaking with guests.
Ability to align with the company’s Uniform Standards.

Responsibilities

Represent the company’s mission, vision, and values during every shift.
Lead groups of 2–12 guests in friendly conversation and create meaningful connections with them.
Explain the games and products to guests enthusiastically.
Use Game Guide software to monitor games and assist guests.
Use the Human-Machine Interface (HMI) to operate games.
Recap the experience during the outro and celebrate with guests.
Ensure game components function properly.
Reset games accurately using setup sheets and complete resets within training time frames.
Clean games and the facility.
Manage time effectively to keep assigned games on schedule.
Restock inventory and complete necessary reports.
Resolve service failures promptly and graciously.
Help ensure every guest has a five-star experience and leaves happy.