Game Facilitator

Activate Games•Scottsdale, AZ

14h•Onsite

About The Position

Activate is a technology company creating interactive experiences that combine games, physical activity, and social interaction. The Game Facilitator helps guide customers through check-in and gameplay while supporting smooth store operations and delivering a high-quality customer experience. The role is based at the Paradise Valley (Scottsdale) store and is a part-time, permanent position. The work environment is fast-paced and high-energy.

Requirements

Strong communication, multitasking, and time-management skills.
Energetic, friendly, outgoing, and able to command attention in a crowd.
Flexible availability for various shifts, including evenings, weekends, and holidays; shifts may begin as early as 8 a.m. and end as late as 1 a.m.
Ability to lift up to 50 pounds consistently and stand for extended periods, typically eight hours.
Ability to bend, stoop, reach, sit, stand, walk, kneel, crouch, crawl, and communicate with others for extended periods as required.
Comfort working around bright flashing lights, loud music, and fog.
Ability to wear personal protective equipment, handle and store cleaning chemicals properly, and follow safety protocols.
Successful completion of a criminal record check is a condition of employment.

Nice To Haves

One year of customer service experience is considered an asset.

Responsibilities

Maintain professional conduct and provide an excellent customer experience through game facilitation.
Brief groups on the experience before gameplay and observe players, explaining game instructions when needed.
Join customers in games when necessary and monitor gameplay to provide timely assistance.
Address game malfunctions with support from a leader and promptly notify a leader of game failures.
Maintain a clean and comfortable work environment, including cleaning facility areas and washrooms.
Greet customers arriving at or leaving the establishment, verify appointment times, and explain check-in procedures.
Process debit, credit, and gift card transactions; issue receipts and wristbands; answer customer questions and escalate when needed.
Assist the Team Lead with merchandise inventory checks.
Reset and disinfect wristbands; clean and disinfect lockers and the lounge.
Perform facility upkeep, including painting as needed and touching up equipment, gluing props, and other unskilled tasks.