Game Facilitator (Store Associate)

Activate Games•Altamonte Springs, FL

7d•Onsite

About The Position

Activate is a technology company that combines games, physical activity, and social experiences. The Game Facilitator guides players through check-in, supports customers during gameplay, and helps keep the store operating smoothly. The role is fast-paced and high-energy, and focuses on facilitating enjoyable experiences, addressing technical challenges, and delivering strong customer service. This is a part-time, permanent position at Activate’s Altamonte Springs store in Florida. The position is for an existing vacancy.

Requirements

Must be flexible and available to work evenings, weekends, and holidays.
Strong communication, multitasking, and time-management skills.
Energetic, friendly, outgoing, and able to command attention in a crowd.
Ability to lift up to 50 pounds consistently and stand for extended periods, typically eight hours.
Ability to work shifts starting as early as 8 a.m. and ending as late as 1 a.m., within stated availability.
Comfort working around bright flashing lights, loud music, and fog.
Ability to use personal protective equipment, handle and store cleaning chemicals properly, and follow safety protocols.
Successful completion of a criminal record check is a condition of employment.

Nice To Haves

One year of customer service experience is considered an asset.

Responsibilities

Maintain professional conduct in thought, language, and action.
Facilitate games and provide customers with an excellent experience.
Brief new groups before their experience begins.
Observe customers in the gaming area and explain gameplay when necessary.
Participate in games with customers when needed.
Monitor gameplay and provide timely assistance.
Address game malfunctions with support from a leader and promptly notify a leader of game failures or malfunctions.
Maintain a clean and comfortable work environment.
Greet customers entering or leaving the establishment.
Verify appointment times and explain the check-in process.
Process debit, credit, and gift card transactions; issue receipts and wristbands.
Answer customer inquiries and involve a leader when needed.
Clean the facility and washrooms, including dusting and vacuuming.
Paint around the main facility as needed.
Assist the Team Lead with merchandise inventory checks.
Reset and disinfect wristbands, and clean and disinfect lockers and the lounge.
Touch up equipment, glue props, and perform other unskilled tasks.