Game Facilitator (Store Associate)

Activate Games•Altamonte Springs, FL

9d•Onsite

About The Position

Activate is a technology company that combines games, physical activity, and social experiences. The Game Facilitator guides players through check-in, supports customers during gameplay, and helps keep the store operating smoothly. The role focuses on creating a high-quality customer experience in a fast-paced, energetic environment, and involves facilitating games, addressing technical challenges, and supporting store operations. This is an existing, permanent, part-time position at Activate’s Altamonte Springs store at 451 E Altamonte Dr., Unit 2378, Altamonte Springs, FL 32701. Successful completion of a criminal record check is a condition of employment.

Requirements

Strong communication, multitasking, and time-management skills.
Energetic, friendly, and outgoing, with the ability to command attention in a crowd.
Flexible and available to work evenings, weekends, and holidays.
Able to work various shifts starting as early as 8 a.m. and ending as late as 1 a.m., subject to availability.
Able to lift up to 50 pounds consistently and stand for extended periods, typically eight hours.
Able to bend, stoop, reach, sit, stand, walk, kneel, crouch, crawl, and communicate with others for extended periods.
Comfortable working around bright flashing lights, loud music, and fog.
Able to use maintenance equipment such as hand and power tools, and occasionally use a ladder.
Willing to complete a criminal record check as a condition of employment.

Nice To Haves

One year of customer service experience is considered an asset.

Responsibilities

Facilitate games professionally and provide customers with a positive experience.
Brief groups before their experience, observe gameplay, explain game activities when needed, and provide timely assistance.
Participate in games with customers when needed to support their experience.
Handle game malfunctions with support from a leader and notify a leader immediately of game failures or malfunctions.
Greet customers, verify appointment times, explain check-in, process debit, credit, and gift card transactions, and issue receipts and wristbands.
Answer customer inquiries and involve a leader when needed.
Maintain a clean and comfortable work environment, including cleaning and disinfecting washrooms, lockers, and the lounge; dusting; and vacuuming.
Paint around the facility as needed and perform equipment touch-ups, including gluing props and other unskilled tasks.
Assist the Team Lead with checking merchandise inventory.
Reset and disinfect wristbands.
Follow safety protocols, including proper use of personal protective equipment and handling and storage of cleaning chemicals.